Shanaya Micallef

As a Junior Cruise and Travel Executive at Hamilton Travel, I manage a variety of client needs by coordinating and organizing customized cruise and travel packages. I work closely with clients to provide tailored itineraries that meet their preferences and ensure exceptional customer service. My responsibilities include assisting with bookings, answering inquiries, and resolving any issues that arise, always prioritizing client satisfaction. I bring a strong attention to detail, organizational skills, and a calm, patient approach to my work, ensuring every client has a seamless and enjoyable travel experience. I am also proactive in staying up-to-date with the latest travel trends and destination offerings to provide the best advice to clients.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

• I used to be a cashier
• Used to make sure we have enough products
• Used to work under pressure
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.