Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shandi Highwood

Great Falls

Summary

Patient advocacy professional equipped for impactful contributions. Skilled in navigating healthcare systems, resolving patient concerns, and ensuring optimal care coordination. Strong collaborator, adept at adapting to evolving needs and driving team success. Proficient in communication, conflict resolution, and empathy, bringing reliability and results to every situation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Advocate

Alluvion Health
11.2024 - Current
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.

Caregiver/Special needs

Montana Self Directed Employment
03.2020 - Current
  • Tasked with watching client while also working on behavioral management and schoolwork.
  • Flexibility on watching client whenever required.
  • Consistently going to meetings to ensure welfare needs are met by everyone involved on the team in a group setting that requires teamwork.

Customer Service

J.C. Penney
03.2018 - 11.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.

Cashier/Donation Processing

Goodwill
03.2014 - 10.2016
  • Worked flexibly with what was needed on a day to day basis. worked cash registers and put new stock onto the sales floor.
  • Ability to work any station in the back where items would be priced to be put out onto the sales floor. Was able to price clothing, toys, books, linens, shoes, and electronics.
  • Helped customers find products and answered any questions presented.

Cashier

Jimmy John's
06.2013 - 03.2014
  • Operated cash register for cash and credit card transactions with pristine accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Shift Leader

Downtown Doghouse
10.2011 - 09.2012
  • Resolved customer complaints and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Loyally stayed until business unfortunately closed down.

Cashier/Ice cream mixer

Cold Stone Creamery
08.2009 - 07.2012
  • Kept work area tidy and sanitary, promptly addressing spills and other messes.
  • Introduced new menu items, toppings, and cone varieties to encourage upselling and add-on purchases.
  • Followed instructions and processes to maintain food and beverage integrity.
  • Offered samples of new ice cream flavors to customers.

Education

Associate of Arts - General Studies

Great Falls College of Technology
Great Falls
06-2020

Skills

  • Verbal and written communication
  • Relationship building
  • Friendly and outgoing
  • Team collaboration
  • HIPAA compliance

Certification

First Aid Certified for over ten years.

Timeline

Patient Advocate

Alluvion Health
11.2024 - Current

Caregiver/Special needs

Montana Self Directed Employment
03.2020 - Current

Customer Service

J.C. Penney
03.2018 - 11.2018

Cashier/Donation Processing

Goodwill
03.2014 - 10.2016

Cashier

Jimmy John's
06.2013 - 03.2014

Shift Leader

Downtown Doghouse
10.2011 - 09.2012

Cashier/Ice cream mixer

Cold Stone Creamery
08.2009 - 07.2012

Associate of Arts - General Studies

Great Falls College of Technology

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Shandi Highwood