SHANE NAKI
Bozeman
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Adept in leading cross-network integrations and enhancing operational efficiency. Recognized as a hardworking leader with history of streamlining operations and achieving goals. Passionate about team building, learning, and leveraging technology for operational excellence.
Overview
2
2
years of professional experience
Work History
Operations Supervisor
Federal Express Corporation
05.2024 - Current
- Streamlined Network 2.0 integrations across systems, managing cross-operational sort for seamless service consolidation
- Built partnerships with Service Provider AOs/BCs, enabling rapid issue resolution and real-time problem-solving
- Collaborated with BCs on MRLs and address cleanse solutions, improving delivery accuracy and reducing failed delivery attempts
- Trained staff on ITQA processes and systems through in-person and virtual sessions, enhancing operational efficiency
- Direct supervisor for staff Senior Operations Admin, providing technical guidance and optimizing workflows across systems
- Implemented standardized QA labeling system, improving tracking history and processing procedures
- Identified and fixed Trailer Load scan flaw through engineering collaboration, achieving 99.9% TLS accuracy
Operations Administrator
Federal Express Corporation
Bozeman, Montana
03.2023 - 05.2024
- Provided outstanding customer service to help resolve problems with damaged packages, routing issues, and delivery status
- Co-developed package HOLD system during VSA resulting in increased percent package capture
- Implemented and trained staff on overgoods process and coordinated with donation centers, resulting in 95% reduction in unprocessed backlog
Advanced AI Model Evaluator
DATA ANNOTATION TECH
09.2023 - Current
- Evaluate AI model responses to ensure the accuracy and factuality of training datasets, enhancing the reliability of AI models
- Adhere to established metrics such as precision, recall, and helpfulness to measure the performance of AI models in various tasks for model improvement
- Perform advanced Rate and Review evaluations of human annotators for AI model training, ensuring quality and consistency in data annotation across complex domains
Education
Bachelor of Science - Sports Medicine
Pepperdine University
Malibu, CA04-2012
Skills
Microsoft Office Suite
Google Workspace Suite
Customer Relations
Team Training
Public Presentation
FedEx Systems and Devices
- FTrack, eOPS, USSC, TMS, OPS2
- WAMT, DSW, GPI, FIRE Dash, BI
- Recipient Portal, AMS, PSD
- LEO, FZN1, FORGE
Timeline
Operations Supervisor
Federal Express Corporation
05.2024 - Current
Advanced AI Model Evaluator
DATA ANNOTATION TECH
09.2023 - Current
Operations Administrator
Federal Express Corporation
03.2023 - 05.2024
Bachelor of Science - Sports Medicine
Pepperdine University
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