Shannon Shearin
Billings
Summary
Flexible professional offering extensive history of excellent customer service and precise prescription formulation. Versed in relevant regulations with dedication to ethical practices.
Efficient professional in healthcare support, known for high productivity and ability to complete tasks swiftly. Possess strong skills in medication dispensing accuracy, inventory management, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operations within pharmacy and customer service settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Lead specialty pharmacy technician
Billings Clinic Specialty Pharmacy
Billings
08.2016 - Current
- Processed medication orders accurately and efficiently for diverse patient needs.
- Reviewed medication orders for accuracy prior to dispensing medications to patients.
- Collaborated with healthcare providers to manage patient medication therapies.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Coordinated delivery services of specialty medications to patients' homes or other designated locations.
- Assisted in training new pharmacy technicians on operational procedures.
- Monitored drug storage conditions to guarantee optimal safety and efficacy.
- Utilized pharmacy management software to enhance workflow and documentation accuracy.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Provided support to pharmacists in answering questions related to product selection, pricing and reimbursement.
- Maintained accurate records for all prescriptions filled in accordance with state laws and regulations.
- Ensured compliance with all applicable federal and state regulatory requirements.
- Processed orders from physicians' offices via telephone, fax or electronic means.
Education
GED -
Billings Public Schools
Billings, MT05-2016
Skills
- Medication therapy management
- Pharmacy management software
- Regulatory compliance
- HIPAA compliance
- Authorization processing
- Benefits investigation
- Coverage explanation
- Health information management
- Order coordination
- Data accuracy
- Detail orientation
- Effective communication
- Customer service
- Team collaboration
- Staff training
- Training new staff
- Time management
- Problem solving
- Attention to detail
- Training new staff
Certification
- Certified Pharmacy technician
Timeline
Certified Lead specialty pharmacy technician
Billings Clinic Specialty Pharmacy
08.2016 - Current
GED -
Billings Public Schools