Shayla Smith

As an Assistant Case Manager at the Tumbleweed Runaway Program, I supported the organization's mission to provide crisis intervention, shelter, and case management services to runaway and at-risk youth.

My responsibilities included:

• Client Support: Assisted in developing and implementing individualized service plans for youth, addressing their immediate needs such as housing, education, mental health services, and family reunification when possible.
• Intake and Assessment: Conducted initial intake interviews and needs assessments to determine eligibility for services and to identify critical areas requiring support.
• Coordination of Services: Collaborated with Case Managers, mental health professionals, law enforcement, schools, and other community agencies to secure necessary resources and referrals for youth clients.
• Crisis Management: Provided immediate support during crisis situations, ensuring the safety and emotional well-being of youth while following established protocols.
• Program Support: Assisted in organizing life skills workshops, educational programs, and recreational activities aimed at promoting stability, independence, and personal growth among youth participants.
• Compliance: Ensured compliance with organizational policies, grant requirements, and local, state, and federal regulations related to youth services.

In this role, I developed strong skills in crisis intervention, communication, advocacy, and cross-agency collaboration, all while maintaining a compassionate, youth-centered approach.

• Oversaw the vitamins and supplements department, including inventory management, ordering, merchandising, and product placement to maximize sales and meet company standards.
• Provided expert knowledge and education to customers regarding vitamins, supplements, and health products, ensuring personalized recommendations based on individual health goals and needs.
• Trained, supervised, and developed department staff to deliver exceptional customer service and maintain a knowledgeable and engaged team.
• Conducted regular inventory audits and maintained accurate stock levels, minimizing shrinkage and ensuring timely replenishment of popular and seasonal items.
• Stayed up-to-date on the latest trends in health and wellness, attending company-provided education sessions and integrating new knowledge into daily operations.
• Worked closely with store leadership to meet sales goals, implement promotional strategies, and ensure department profitability.
• Ensured compliance with company policies, food safety standards, and health regulations specific to natural and dietary products.
• Created and maintained attractive, organized displays that aligned with corporate visual merchandising standards and enhanced customer engagement.
• Delivered product trainings and wellness consultations to foster a customer-focused environment and promote the store’s mission of health and wellness education.