Shelby Robbins
Townsend,MT
Summary
Dynamic General Manager with extensive experience at Hardee's, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and reducing waste through effective inventory control. Skilled in training and development, fostering a collaborative environment that drives performance and boosts sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Hardee's
03.2025 - 10.2025
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained staff on food safety standards and operational procedures.
- Inventory management, reducing waste through effective ordering practices.
- Implemented promotional strategies to enhance sales and attract new customers.
- Consistently adhere to and enforce company policies and procedures.
- Fostered a positive work environment by promoting teamwork and communication among staff.
- Developed employee schedules to optimize labor efficiency during peak hours.
General Manager
Burger King
12.2023 - 03.2025
- Managed daily operations, ensuring efficient service and adherence to quality standards.
- Trained and supervised staff, fostering a collaborative and high-performing team environment.
- Implemented inventory management practices to optimize stock levels and minimize waste.
- Coordinated scheduling of staff to meet peak service demands while maintaining labor costs.
- Developed customer service strategies to enhance guest satisfaction and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Assistant Manager
Taco Johns
05.2023 - 12.2023
- Supervised daily operations, ensuring adherence to company policies and customer service standards.
- Trained and mentored new team members, fostering a collaborative work environment.
- Coordinated inventory management processes, optimizing stock levels and minimizing waste.
- Implemented staff scheduling strategies, enhancing operational efficiency and coverage during peak hours.
- Monitored cash handling procedures to ensure accuracy and compliance with financial controls.
Assistant Manager
Hardee's
10.2019 - 04.2023
- Assisted in developing promotional campaigns, contributing to increased sales and customer engagement.
- Analyzed customer feedback data to improve service delivery and enhance guest satisfaction rates.
- Collaborated with management on strategic initiatives aimed at improving overall store performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
GED -
Passged.com
Helena, MTSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Customer relations
- Training and development
- Inventory control
Certification
- ServSafe Certification
Timeline
General Manager
Hardee's
03.2025 - 10.2025
General Manager
Burger King
12.2023 - 03.2025
Assistant Manager
Taco Johns
05.2023 - 12.2023
Assistant Manager
Hardee's
10.2019 - 04.2023
GED -
Passged.com