Sheldon Milligan
Power,MT
Summary
I am a dependable and hardworking person who thrives in a fast-paced environment. I work to complete projects quickly and efficiently. I am Detail oriented and focused on providing excellent professional customer service. Personable and responsible with customer service experience. I am a solid team player with upbeat, positive attitude.
Knowledgeable Detention Officer with solid background in maintaining security and order within detention facilities. Proven ability to manage and resolve conflicts while ensuring safety of detainees and staff. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Detention Officer
Cascade County Detention Center
03.2023 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Created and maintained positive relationships with inmates to build rapport and trust.
Merchandise/Bakery Team Lead
Sams Club
03.2022 - 02.2023
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Boosted sales through the introduction of new product offerings and creative merchandising displays.
- Collaborated with management to develop marketing strategies that increased foot traffic and overall sales.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Implemented quality control measures, resulting in fewer customer complaints and product returns.
- Increased customer satisfaction through consistently delivering high-quality products and excellent service.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
- Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
Assistant Store Manager
Safeway
12.2017 - 03.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Head Food Clerk/Checker/Day Stocker
Safeway
02.2017 - 11.2017
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed inventory levels effectively, ensuring adequate stock while minimizing waste due to spoilage or expiration.
- Collaborated with team members to complete daily tasks efficiently, contributing to overall store success.
- Supported other departments as needed, demonstrating strong teamwork skills and flexibility to meet overall store objectives.
- Demonstrated extensive product knowledge, guiding customers toward informed purchasing decisions.
Seafood/Meat Clerk
Safeway
11.2016 - 01.2017
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
- Used strong communication skills to address customer inquiries or concerns promptly and professionally.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Ensured freshness of products by monitoring inventory levels and maintaining proper storage conditions.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
Deli Manager Assistant
Safeway
05.2015 - 10.2016
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
Spray Foam Insulation Installer
DC Insulation
09.2014 - 11.2014
- (Closed)
- Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
- Worked with variety of insulation material types in residential and commercial settings.
- Improved client satisfaction by expertly installing insulation in residential and commercial properties.
- Climbed ladders, worked with hand tools, drills, pumps and other hand-held and electrical equipment necessary for installing insulation.
- Ensured safety compliance by adhering to industry standards and regulations during installations.
- Maintained high standard of clean-up before leaving job sites, completing necessary touch-up work and clean-up to avoid leaving property owners to deal with dust or debris.
Spray Foam Insulation Installer
Myrtletown Lumber Company
11.2012 - 09.2014
- (Closed)
- Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
- Worked with variety of insulation material types in residential and commercial settings.
- Improved client satisfaction by expertly installing insulation in residential and commercial properties.
- Ensured safety compliance by adhering to industry standards and regulations during installations.
- Climbed ladders, worked with hand tools, drills, pumps and other hand-held and electrical equipment necessary for installing insulation.
- Provided exceptional customer service by addressing any concerns or queries related to completed installations promptly.
- Optimized material usage by calculating necessary quantities and minimizing waste during installations.
- Maintained high standard of clean-up before leaving job sites, completing necessary touch-up work and clean-up to avoid leaving property owners to deal with dust or debris.
Mechanic and Bartender
Harbor Lanes
07.2005 - 11.2012
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Obtained cash bank and stocked service bar to prepare for operation.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
Eureka High School
Eureka, CA06-2006
Skills
- Strong communication skills
- Detail oriented
- Friendly and hardworking
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Energetic work attitude
- Adaptive team player
- Great multitasking skills
- Excellent Computer skills
- Eager to learn new skills
Certification
- DOCC- Detention Officer Certification Course
Timeline
Detention Officer
Cascade County Detention Center
03.2023 - Current
Merchandise/Bakery Team Lead
Sams Club
03.2022 - 02.2023
Assistant Store Manager
Safeway
12.2017 - 03.2022
Head Food Clerk/Checker/Day Stocker
Safeway
02.2017 - 11.2017
Seafood/Meat Clerk
Safeway
11.2016 - 01.2017
Deli Manager Assistant
Safeway
05.2015 - 10.2016
Spray Foam Insulation Installer
DC Insulation
09.2014 - 11.2014
Spray Foam Insulation Installer
Myrtletown Lumber Company
11.2012 - 09.2014
Mechanic and Bartender
Harbor Lanes
07.2005 - 11.2012
High School Diploma -
Eureka High School
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