Shelley Donohue
Kalispell
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Eagles Manor. Proven ability to engage guests and ensure order accuracy while maintaining cleanliness standards. Expertise in food safety practices and upselling techniques, contributing to a positive dining experience in high-volume settings.
Overview
1
1
Certification
Work History
Server
Eagles Manor
05.2017 - 07.2017
Serving of food and beverage to the occupants of Eagles Manor
Dishwasher
JBs
02.2017 - 05.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Not Applicable - General Studies
Great Falls College MSU
Great Falls, MT01.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Task prioritization
- Food sales and promotion
- Guest seating
- Table setting
- Item promotion
- Table setting knowledge
- Ordering procedures
- Food station setup
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
- Food delivery
- Regulatory compliance
- Order delivery practices
- Bill computation
- Food inspection
- Front-of-house display creation
- Wine service
- Banquet coordination
- Food spoilage prevention
- Multitasking and organization
- Food safety
- Upselling techniques
- POS operation
- Menu item recommendation
- Point of sale (POS) system operations
- Check payment processing
- Liquor, wine, and food service
- Positive and professional
- Dietary restrictions knowledge
- Table setting arrangements
- Hostess support
- Team member support
- Food safety oversight
- Dining customer service
- Take-out service
- Specials promotion
- Calm demeanor
- Server training
Certification
Tips
Timeline
Server
Eagles Manor
05.2017 - 07.2017
Dishwasher
JBs
02.2017 - 05.2017
Not Applicable - General Studies
Great Falls College MSU
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