Sherita Wood
Troy
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Watson Grocery. Proven ability to enhance customer satisfaction through effective problem resolution and relationship building. Skilled in point-of-sale operations and inventory management, consistently ensuring accuracy and efficiency in transactions while fostering a positive team environment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced with patient scheduling, appointment coordination, and front desk management. Utilizes effective communication and organizational skills to ensure smooth office operations and positive patient experiences. Knowledge of medical terminology and healthcare procedures, contributing to efficient and compassionate patient care.
Qualified [Desired Position] with strong background in medical office administration and patient care coordination. Successfully managed patient schedules, facilitated smooth office operations, and provided excellent patient service. Demonstrated effective communication and problem-solving skills in fast-paced environment.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than [Number] years.
Overview
11
11
years of professional experience
Work History
Cashier
Town Pump Incorporated
11.2024 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in inventory management by restocking merchandise as needed.
- Collaborated with team members to ensure smooth operations during busy periods.
- Learned store policies and procedures to ensure compliance with company standards.
- Adapted quickly to new technologies and systems to improve transaction speed.
Cashier Team Lead
Watson Grocery
03.2020 - 08.2024
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained new cashiers on customer service protocols and point-of-sale systems.
- Resolved customer inquiries and complaints to enhance shopping experiences.
- Implemented inventory management practices to maintain stock levels and reduce shrinkage.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Dental Receptionist
Dr. Timothy Moore
05.2017 - 12.2020
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Facilitated communication between patients and dental staff, ensuring clarity and understanding of treatment plans.
- Maintained organized patient records using electronic health record (EHR) systems to ensure compliance and accuracy.
- Processed insurance claims efficiently to maximize reimbursement and minimize delays in patient care.
- Developed patient follow-up procedures that improved appointment adherence rates significantly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Medical Assistant/Receptionist
Pacific Medical Group
04.2015 - 06.2017
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted healthcare providers with patient intake and medical history documentation.
- Streamlined communication between patients and medical staff to enhance service delivery.
- Maintained electronic health records accurately, ensuring compliance with regulatory standards.
- Implemented office protocols that reduced patient wait times and improved overall satisfaction.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
High School Diploma -
Oregon City High
Oregon City, ORSkills
- Customer service
- Cash handling
- Point-of-sale operation
- Inventory management
- Insurance verification
- Communication skills
- Problem resolution
- Patient interaction
- Relationship building
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Cash register systems
- Cash handling expertise
- Payment processing
- Payment collection
Timeline
Cashier
Town Pump Incorporated
11.2024 - 11.2025
Cashier Team Lead
Watson Grocery
03.2020 - 08.2024
Dental Receptionist
Dr. Timothy Moore
05.2017 - 12.2020
Medical Assistant/Receptionist
Pacific Medical Group
04.2015 - 06.2017
High School Diploma -
Oregon City High