Shieradye Micallef
Lija,Malta
Overview
18
18
years of professional experience
Work history
Clerk
Signal 8
Lija, Malta
04.2025 - Current
- Managed daily clerical tasks including filing and data entry to maintain accurate records.
- Coordinated communication between departments to ensure seamless operations and timely information flow.
- Assisted in the implementation of new filing systems to improve document retrieval efficiency.
Service Expert
Burger King
Mosta, Malta
09.2024 - 12.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
- Trained new staff members on service protocols and company standards to ensure consistency.
- Implemented feedback mechanisms to gather customer insights and drive service improvements.
Wholesale Manager
Nick Wokes
Homebush, Sydney, Australia
10.2022 - 06.2024
- Developed effective relationships with key wholesale clients to enhance customer loyalty.
- Oversaw inventory management processes to ensure optimal stock levels and timely replenishment.
- Implemented strategic pricing strategies to maximise profitability and competitiveness in the market.
- Coordinated logistics and distribution activities to ensure efficient delivery of products to clients.
Cafeteria Director
Myself
Mulgoa, Sydney, Australia
10.2019 - 09.2022
- Developed menus that adhered to nutritional guidelines and catered to diverse dietary needs.
- Managed daily operations of cafeteria ensuring compliance with health and safety regulations.
- Trained and supervised staff in food preparation and customer service best practices.
- Implemented cost-effective purchasing strategies to optimise budget and reduce waste.
Cafeteria Manager
Daniel Berardinelli
Luddenham, Sydney, Australia
09.2014 - 07.2018
- Managed daily operations of cafeteria ensuring efficient service and quality standards were met.
- Developed and implemented menu plans that catered to diverse dietary requirements and preferences.
- Supervised and trained staff on food safety protocols and customer service best practices.
- Coordinated inventory management processes to maintain optimal stock levels and minimise waste.
Waitress
Victoria Gastropub
Bugibba
06.2007 - 10.2013
- Delivered exceptional customer service by attentively addressing guest needs and preferences.
- Coordinated efficient table settings and maintained cleanliness to enhance dining experience.
- Assisted kitchen staff by communicating orders accurately and ensuring timely service.
- Trained new team members on menu items, service standards, and operational procedures.
Skills
- Organisational proficiency
- Spreadsheets creation
- Purchasing support
- Basic accounting knowledge
- Bookkeeping expertise
- Data entry precision
- Peer collaboration
- Email correspondence
- Typing speed efficiency
- Efficient planning
- Correspondence handling
- Filing and paper management
- Decision-Making aptitude
Languages
Maltese
Proficient (C2)
English
Proficient (C2)
Timeline
Clerk
Signal 8
04.2025 - Current
Service Expert
Burger King
09.2024 - 12.2024
Wholesale Manager
Nick Wokes
10.2022 - 06.2024
Cafeteria Director
Myself
10.2019 - 09.2022
Cafeteria Manager
Daniel Berardinelli
09.2014 - 07.2018
Waitress
Victoria Gastropub
06.2007 - 10.2013
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