Shieradye Micallef
Lija,Malta
Overview
18
18
years of professional experience
Work history
Clerk
Signal 8
Lija, Malta
2025.04 - Current
- Managed daily clerical tasks including filing and data entry to maintain accurate records.
- Coordinated communication between departments to ensure seamless operations and timely information flow.
- Assisted in the implementation of new filing systems to improve document retrieval efficiency.
Service Expert
Burger King
Mosta, Malta
2024.09 - 2024.12
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
- Trained new staff members on service protocols and company standards to ensure consistency.
- Implemented feedback mechanisms to gather customer insights and drive service improvements.
Wholesale Manager
Nick Wokes
Homebush, Sydney, Australia
2022.10 - 2024.06
- Developed effective relationships with key wholesale clients to enhance customer loyalty.
- Oversaw inventory management processes to ensure optimal stock levels and timely replenishment.
- Implemented strategic pricing strategies to maximise profitability and competitiveness in the market.
- Coordinated logistics and distribution activities to ensure efficient delivery of products to clients.
Cafeteria Director
Myself
Mulgoa, Sydney, Australia
2019.10 - 2022.09
- Developed menus that adhered to nutritional guidelines and catered to diverse dietary needs.
- Managed daily operations of cafeteria ensuring compliance with health and safety regulations.
- Trained and supervised staff in food preparation and customer service best practices.
- Implemented cost-effective purchasing strategies to optimise budget and reduce waste.
Cafeteria Manager
Daniel Berardinelli
Luddenham, Sydney, Australia
2014.09 - 2018.07
- Managed daily operations of cafeteria ensuring efficient service and quality standards were met.
- Developed and implemented menu plans that catered to diverse dietary requirements and preferences.
- Supervised and trained staff on food safety protocols and customer service best practices.
- Coordinated inventory management processes to maintain optimal stock levels and minimise waste.
Waitress
Victoria Gastropub
Bugibba
2007.06 - 2013.10
- Delivered exceptional customer service by attentively addressing guest needs and preferences.
- Coordinated efficient table settings and maintained cleanliness to enhance dining experience.
- Assisted kitchen staff by communicating orders accurately and ensuring timely service.
- Trained new team members on menu items, service standards, and operational procedures.
Skills
- Organisational proficiency
- Spreadsheets creation
- Purchasing support
- Basic accounting knowledge
- Bookkeeping expertise
- Data entry precision
- Peer collaboration
- Email correspondence
- Typing speed efficiency
- Efficient planning
- Correspondence handling
- Filing and paper management
- Decision-Making aptitude
Languages
Maltese
Proficient (C2)
English
Proficient (C2)
Timeline
Clerk
Signal 8
2025.04 - Current
Service Expert
Burger King
2024.09 - 2024.12
Wholesale Manager
Nick Wokes
2022.10 - 2024.06
Cafeteria Director
Myself
2019.10 - 2022.09
Cafeteria Manager
Daniel Berardinelli
2014.09 - 2018.07
Waitress
Victoria Gastropub
2007.06 - 2013.10