Shonna Freeborn

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with product inquiries and provided excellent service.
• Maintained accurate cash drawer balance throughout shifts.
• Handled returns and exchanges while ensuring customer satisfaction.

Cared for residents by maintaining cleanliness and managing laundry.

My job consisted of helping customers with our products. Usually hair coloring and some makeup advice. Employees at Sally's had to take the same test cosmetology students have to take in order to help our customers in a professional matter. I was also involved in setting up displays and store remodeling as well as yearly inventory.

• Trained new cashiers on operational protocols and customer service standards.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.