Summary
Overview
Work History
Education
Skills
Timeline
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Shoshaana Maddock

Safer Gambling Agent

Summary

Dedicated and ambitious individual determined to rise through the ranks of the online gambling sphere. Having started my career with the international giants Flutter Entertainment, I am now looking to advance my career through the right opportunity, which would allow me to provide maximum value to both my career and potential employer.

My previous position has taught me to use my innate skills in empathy, pattern recognition and problem solving and in the process I have found great satisfaction in this line of work. I believe a career in the fields of risk and responsible gambling align perfectly with the nature of my analytic strengths.

Overview

2
2
years of professional experience

Work History

Safer Gambling Agent

Paddy Power Betfair
09.2023 - Current
  • Routinely handled sensitive situations including threat-to-life and self-exclusions
  • Worked closely with fraud, compliance and AML teams, gaining valuable insights to their processes
  • Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues within / from other departments
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Retail Sales Associate

Souvenirs That Don’t Suck
05.2023 - 09.2023
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Monitored customers for signs of security concerns and escalated issues to management.

Food and Beverage Attendant

Corner Crave Café Bistro
05.2022 - 09.2022
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Provided attentive service and proactively assessed guest needs.
  • Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.

Education

Sixth Form -

St. Martin's College
Imsida, Malta
04.2001 -

Skills

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Timeline

Safer Gambling Agent

Paddy Power Betfair
09.2023 - Current

Retail Sales Associate

Souvenirs That Don’t Suck
05.2023 - 09.2023

Food and Beverage Attendant

Corner Crave Café Bistro
05.2022 - 09.2022

Sixth Form -

St. Martin's College
04.2001 -

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Shoshaana MaddockSafer Gambling Agent