SHYANNE HETLAND
Missoula
Summary
Dynamic customer service professional with a strong work ethic and proven success at First Montana Bank. Expert in complaint handling and quality assurance, enhancing customer satisfaction through effective problem resolution. Recognized for implementing strategies that improved service delivery and streamlined inventory management, contributing to overall operational efficiency.
Professional with strong foundation in customer service and support. Adept at fostering team collaboration and driving results through effective communication and problem-solving. Skilled in managing customer interactions, resolving issues efficiently, and adapting to changing needs. Known for reliability, flexibility, and focus on achieving high standards.
Overview
5
5
years of professional experience
Work History
CSA
First Montana Bank
11.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
Quality Specialist
RMBIO
11.2023 - 11.2024
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
- Recorded and organized test data for report generation and analysis.
Airport Customer Service Agent
Missoula International Airport
03.2022 - 05.2024
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Ross Associate
Ross Dress for Less
12.2020 - 05.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Education
Darby High School
Darby, MT01-2018
Skills
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Up-selling and Cross-selling
- Complaint handling
- Staff education and training
- Quality assurance controls
- Cash handling
- Calm and professional under pressure
Timeline
CSA
First Montana Bank
11.2024 - Current
Quality Specialist
RMBIO
11.2023 - 11.2024
Airport Customer Service Agent
Missoula International Airport
03.2022 - 05.2024
Ross Associate
Ross Dress for Less
12.2020 - 05.2022
Darby High School
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