Siena Thompson
Butte
Summary
Dedicated individual experienced in customer service and data management within hospitality and health sectors. Skilled in effective communication and team collaboration, contributing to seamless operations and exceptional guest experiences. Ready to leverage these strengths in a healthcare environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Fairmont Hot Springs Resort
Butte
06.2021 - Current
- Provided excellent customer service to enhance guest satisfaction and experience.
- Engaged with guests, building rapport to create a welcoming atmosphere.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Server
Fairmont Hot Springs Resort
Butte
08.2019 - Current
- Provided excellent customer service during dining experiences.
- Assisted in taking and processing customer orders efficiently.
- Responded to customer inquiries and resolved issues promptly.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
COVID-19 Contact Tracer
Butte Silver Bow Health Department
Butte
08.2021 - 12.2021
- Conducted interviews to gather COVID-19 exposure information from individuals.
- Tracked and managed case data using health department software systems.
- Educated individuals on quarantine and isolation guidelines for COVID-19.
- Maintained confidentiality and compliance with health regulations throughout procedures.
Education
Bachelor of Science - Nursing
Montana Technological University
Butte, Montana12-2025
High School Diploma - General Studies
Butte High School
Butte, Montana06-2021
Skills
- Patient care
- Medical terminology
- Health education
- Data management
- Effective communication
- Customer service
- Team collaboration
- Time management
- Problem solving
- Clear and effective communication
- Engaging personality
- Patience and tolerance
- Organizational growth
Certification
- Basic Life Support- American Heart Association- Issued 2025
- HIPAA Certification and Training
Accomplishments
- Honor Roll Every Semester of College
Affiliations
Outside of work, I enjoy spending time with my family and pets, hiking, skiing, and lounging at the lake.
Timeline
COVID-19 Contact Tracer
Butte Silver Bow Health Department
08.2021 - 12.2021
Bartender
Fairmont Hot Springs Resort
06.2021 - Current
Server
Fairmont Hot Springs Resort
08.2019 - Current
Bachelor of Science - Nursing
Montana Technological University
High School Diploma - General Studies
Butte High School