Sierra McNeese
Billings
Summary
Seasoned Operations Leader with broad background in managing and optimizing operational processes. Strong skill set includes strategic planning, team leadership, and customer satisfaction. Proven track record of driving efficiency and productivity by ensuring seamless coordination between departments.
Overview
1
1
year of professional experience
Work History
Operations Leader
PetCo
Billings
03.2026 - 04.2026
- Managed daily operations and team workflows at a leading pet supply retailer.
- Assisted in inventory management and stock replenishment processes effectively.
- Utilized point-of-sale systems for efficient transaction processing and customer service.
- Engaged with customers to address inquiries and enhance overall satisfaction levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Trained, mentored and motivated employees to maximize team productivity.
- Maintained accurate records of inventory levels and stock movements while ensuring compliance with safety protocols at all times.
Sales Associate
Moe’s Smoke Shop
Billings
01.2026 - 03.2026
- fixture assembly
- merchandise stocking
- display creation
- Receiving and properly pricing new inventory
- Collaborated with team members to meet store goals
Team Lead
Spirit Halloween LLC
Billings
07.2025 - 11.2025
- Led a team of associates to ensure smooth daily operations
- Managed inventory levels and organized stockroom efficiently
- Assisted in visual merchandising to enhance store presentation
- Resolved customer issues promptly to maintain satisfaction levels
- Provided support to junior staff during peak periods of workloads
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction
- Managed conflict resolution within the team to maintain a positive work environment
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
Education
Yellowstone Academy
Billings, MTSkills
- Product Knowledge
- Inventory Management
- Interpersonal Communication
- Attention To Detail
References
References available upon request.
Timeline
Operations Leader
PetCo
03.2026 - 04.2026
Sales Associate
Moe’s Smoke Shop
01.2026 - 03.2026
Team Lead
Spirit Halloween LLC
07.2025 - 11.2025
Yellowstone Academy