Simon Caruana
Balzan
Summary
Dynamic professional with a proven track record at Centrecom, excelling in customer support and technical problem-solving. Leveraged ECDL and decision-making skills to enhance customer satisfaction and resolve complex technical issues efficiently. Demonstrated exceptional ability to improve operational efficiency and maintain high-quality standards across diverse roles. Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Centrecom
01.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Technical Support Agent
Arkafort LTD
04.2022 - 03.2023
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
Accountant
TECHSTORE LTD
03.2022 - 10.2022
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
General / Clark Assembler
ELEPAC LTD
05.2020 - 05.2021
- Assembling and sorting Playmobil parts and figures
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Cleaner/Kitchen Porter
IBB HAMMETTS OPERATIONS LTD
09.2018 - 10.2018
Education
CCNA - Cisco Certified Network Allocator
ICE Malta
06.2022
Bachelor of Science (Honours) - Computer Systems and Networks
Institute of Information and Communication Technology MCAST Main Campus
Paola, PLA06.2019
Extended Diploma - Networking & Support
Institute of Information and Communication Technology MCAST Main Campus
Paola, PLA06.2015
B Tech First Diploma -
MCAST Institute of Information and Communication Technology MCAST Main Campus
06.2011
Foundation Certificate -
MCAST Institute of Information and Communication Technology MCAST Main Campus
06.2010
School Leaving Certificate -
St. Paul's Missionary College
06.2009
Skills
- ECDL
- European Computer Driving Licence
- Social Media
- Technologically Oriented
- Decision Making
- Problem-solving skills
Languages
English
Maltese
Personal Information
- Gender: Male
- Nationality: Maltese
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid time offWork-life balanceCompany CultureTimeline
Call Center Representative
Centrecom
01.2023 - Current
Technical Support Agent
Arkafort LTD
04.2022 - 03.2023
Accountant
TECHSTORE LTD
03.2022 - 10.2022
General / Clark Assembler
ELEPAC LTD
05.2020 - 05.2021
Cleaner/Kitchen Porter
IBB HAMMETTS OPERATIONS LTD
09.2018 - 10.2018
Bachelor of Science (Honours) - Computer Systems and Networks
Institute of Information and Communication Technology MCAST Main Campus
Extended Diploma - Networking & Support
Institute of Information and Communication Technology MCAST Main Campus
B Tech First Diploma -
MCAST Institute of Information and Communication Technology MCAST Main Campus
Foundation Certificate -
MCAST Institute of Information and Communication Technology MCAST Main Campus
School Leaving Certificate -
St. Paul's Missionary College
CCNA - Cisco Certified Network Allocator
ICE Malta
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