Sinan Dayi

Built strong relationships with new customers, encouraging deposits through personalized communication and tailored promotions, which laid the foundation for effective VIP player engagement and retention.

Leveraged in-depth knowledge of payments processing systems to ensure seamless deposit and withdrawal experiences for high-value players, addressing any issues promptly to maintain trust and satisfaction.

Proactively identified and mitigated potential fraud risks, safeguarding both the company’s revenues and the integrity of VIP player accounts, fostering a secure gaming environment.

Collaborated with cross-functional teams, including risk and customer support, to enhance the VIP customer journey, ensuring a premium experience that maximized player lifetime value and profitability.

Utilized analytical skills to monitor player behavior and transaction patterns, identifying opportunities to increase deposits and loyalty among VIP players while minimizing financial risks to the company.

Proactively contacted new customers, building rapport and encouraging deposits by providing tailored information about iGaming products and services.

Utilized persuasive communication techniques to promote special offers, bonuses, and exclusive features, driving increased deposits and player engagement.

Maintained detailed records of customer interactions, tracking their preferences and deposit history to deliver personalized follow-ups and improve conversion rates.

Collaborated with the retention team to ensure new customers transitioned smoothly into regular players, fostering loyalty and long-term engagement.

Monitored and analyzed customer feedback to identify barriers to deposits, implementing solutions that enhanced the onboarding experience and increased deposit activity.

Delivered exceptional customer support by effectively resolving a wide range of technical and service-related issues, ensuring a seamless user experience.

Handled complex technical cases and successfully managed chargeback disputes for iTunes, demonstrating a deep understanding of dispute resolution processes while maintaining customer satisfaction.

Maintained trust-based relationships between customers and Apple by providing consistent, high-quality service and upholding the company's commitment to excellence.

Mentored and guided new advisors, fostering skill development and enhancing team performance, which contributed to improved customer satisfaction and operational

Analyzed and utilized customer feedback to identify potential areas for product and service improvement, proactively addressing client needs and enhancing overall experience.