Sivapond Rachsiemuang
Marsaskala
Summary
Friendly and confident communicator with a background in customer service. Skilled at engaging with people, staying positive under pressure, and delivering an enjoyable experience. Ready to bring enthusiasm and professionalism to a Game Presenter role.
Overview
10
10
years of professional experience
Work History
Cashier Ans Waitress
Saigon Restaurant
Gzira, Malta
01.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy during shifts and end-of-day reconciliation.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries promptly, enhancing overall dining experience.
Waiter
Harmony Kiosk
San Gwan, Malta
04.2023 - 10.2023
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Processed orders accurately using point-of-sale systems, enhancing order efficiency.
- Collaborated with kitchen staff to synchronize food preparation and timely delivery.
- Trained new team members on menu items and service protocols, fostering teamwork.
Assistant Restaurant Manager
Kentucky Fried Chicken (KFC)
Udon Thani, Thailand
09.2018 - 09.2022
- Trained and mentored team members on KFC operational standards and customer service excellence.
- Monitored inventory levels, ensuring timely replenishment to meet customer demand while minimizing waste.
- Implemented efficient scheduling practices, optimizing staff coverage during peak hours to enhance service delivery.
- Assisted in developing marketing strategies that increased brand awareness and foot traffic to the restaurant.
Bakery Assistant
Sweet Garden Cafe
Udon Thani, Thailand
02.2016 - 08.2016
- Assisted in preparation of bakery items, ensuring adherence to quality and safety standards.
- Supported daily operations by restocking inventory and maintaining cleanliness in work areas.
- Operated kitchen equipment efficiently while following proper safety protocols.
- Collaborated with team members to streamline baking processes and improve workflow efficiency.
- Cake decorations
Education
Food Science And Technology
Sakon Nakhon Rajabhat University
Sakon Nakon, Thailand 08-2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Attention to detail
- Knowledge of food safety and hygiene standards
Languages
English
Professional Working
Thai
Native or Bilingual
Timeline
Cashier Ans Waitress
Saigon Restaurant
01.2024 - Current
Waiter
Harmony Kiosk
04.2023 - 10.2023
Assistant Restaurant Manager
Kentucky Fried Chicken (KFC)
09.2018 - 09.2022
Bakery Assistant
Sweet Garden Cafe
02.2016 - 08.2016
Food Science And Technology
Sakon Nakhon Rajabhat University