Snežana Roža

• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Created employee schedules to align coverage with forecasted demands.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Operated a multi-line telephone system to answer and direct a high volume of calls.
• Resolved customer problems and complaints.
• Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
• Resolved customer issues quickly and notified the manager immediately when problems escalated.
• Collected payments, processed transactions, and updated relevant records.

• Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Placed orders for housekeeping supplies and guest toiletries.
• Monitored priorities and liaised between the maintenance team and management, delegating tasks to complete on time.
• Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
• Worked with the front desk to respond promptly to all guest requests.

Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in the hotel. Assign duties, inspect work, investigate complaints regarding housekeeping service and equipment, and take corrective actions.

Hiring and training sales associates, monitoring inventory, and ordering merchandise based on demands. Research competitive products and analyze consumer behavior to ensure that the store meets and exceeds client expectations.

SEO, PPC, Email Marketing, Social Media marketing, Goggle analytics

Fashion and popular culture, Designing Procedure, Fashion Industry, History of Textiles, etc.