Snezana Stanimirovic

• Professional presentation and control of the casino games at the table, as well as on our systems, at all times.
• Offering a pleasant gaming experience with professional and proper interaction with customers through the live chat system.
• Providing high standards of professionalism and manners towards the live casino audience.
• Always be smart, presentable, and knowledgeable about our products.
• Cooperate with the Service Manager, providing any constructive feedback when necessary.

• Managed tables and games professionally according to company procedures and gaming regulations.
• Essential duties:

To guarantee that the highest standard of efficient dealing and game management is carried out in accordance with company procedures and the Gaming Act.

- To create a pleasant, friendly, and welcoming atmosphere when greeting new players.

- To explain the rules of the games to customers.

- To notify the supervisor immediately of any equipment malfunction.

- To keep up a proficient and clear commentary in all transactions carried out.

• Managing the tables and games in a professional manner, and in accordance with company procedures and gaming regulations, ensuring that the highest standards of efficiency and customer satisfaction are maintained. Achieving increasingly high standards of performance by collaborating with the gaming inspector and supervisor.
• Essential duties:
• To guarantee that the highest standard of efficient dealing and game management is carried out in accordance with company procedures and the Gaming Act.
• To create a pleasant, friendly, and welcoming atmosphere when greeting new players.
• To explain the rules of the games to customers.
• To notify the supervisor immediately of any equipment malfunction.
• To maintain a proficient and clear commentary in all transactions carried out.

• General responsibilities:
• Identified business risks and implemented preemptive strategies for mitigation.
• Informed patrons of establishment specials and promotions.
• Workplace tasks:
• Ensured complete balance of payments during shift, processed cash and non-cash transactions, and issued tickets.
• Demonstrated strong interpersonal skills when interacting with customers.

• Provided excellent customer service by addressing any complaints or concerns promptly.
• Demonstrated knowledge of wine selection, pairings, vintages.
• Greeted customers and provided menus.

• Ensured superior customer satisfaction through prompt handling of issues.
• Ensured a positive first impression through professional greetings.
• Executed payments through POS systems efficiently.
• Strengthened loyalty of returning customers by nurturing meaningful communication.