Sonia De'Giorgio
Customer Services Officer
Tarxien
Summary
Approachable and Empathetic Customer Services Officer.
Demonstrates interpersonal skills and adept at multitasking in a fast paced environment
Dealing with internal clients
Attentive administrative team member organised in managing enquiries and documents.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
37
37
years of professional experience
1
1
year of post-secondary education
Work History
Customer Services Officer
GO plc
Marsa
11.1988 - Current
- Led and supported customer support staff to achieve objectives.
- Managed workflow to continuously exceed quality service goals.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Responded to customer requests with friendly, knowledgeable service and support.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Cultivated environment to encourage continual process improvements.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Responded to customer queries and provided excellent customer service.
- Set appointments with field teams to carry out service changes or deliver new products.
- Recorded information about inquiries and complaints within internal database.
- Listened actively to offer accurate information and best solution to their needs.
- Handled in-person, email and mailed correspondence.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Administrative clerk
Flamingo Showroom
Qormi
07.1987 - 08.1988
- Organised and maintained filing systems for accessibility and orderliness.
- Worked with colleagues to streamline administrative processes and improve workflow.
Education
A-Levels - Typing
University of London
Certificate of Higher Education - Microsoft Office
ECDL
Certificate of Higher Education - English, Maths, Maltese, Italian, German, Religion
University of London
05.1986 - 09.1987
Skills
Empathy understanding
undefinedTimeline
Customer Services Officer
GO plc
11.1988 - Current
Administrative clerk
Flamingo Showroom
07.1987 - 08.1988
Certificate of Higher Education - English, Maths, Maltese, Italian, German, Religion
University of London
05.1986 - 09.1987
A-Levels - Typing
University of London
Certificate of Higher Education - Microsoft Office
ECDL
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