Sophie Verlé

• The entire management of the school residences consisting of 14 apartments from the cleaning perspectives, maintenance, purchases, inventory, weekly inspection ect
• The main front of house, dealing with complaints and working beyond expectations of clients
• Coordination, management and workload of interns
• Responsible for the leisure coordination with suppliers and building new relationship and maintaining healthy partnership
• Suppliers as: New leisure partners, maintenance, housekeeping, shops, ect
• Responsible for the emergency phone of the school and any situations resulting from it during the weekend and evenings
• Responsible for the transfers from the airport and reports
• Management of walk-ins and upselling

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided customers with information about availability and pricing.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Ability to create connection with buyers and sellers
• Ability to register properties and lead to a potential sales

• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Developed and implemented improved filing systems for enhanced order and accuracy.
• Greeted visitors, employees and clients politely and professionally for excellent reception service.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions, check in and check our procedures
• Reviewed and updated customer information in software
• Processed payment and management of cash
• Dealing with complaints

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.

Training Period

• Participated in brainstorming sessions to generate creative ideas for campaigns.
• Responded to inquiries and engaged with followers to build community and support customer engagement.
• Strategized and developed video content for client's website and social media publications.
• Managed paid social media advertising campaigns to reach and engage target audiences.
• Researched current trends and best practices to develop innovative and impactful campaigns.
• Researched and identified new opportunities for increasing company's social media presence.