Overview
Work History
Education
Skills
Personal Information
Timeline
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SOUFIANNE BEN HASSINE

San Gwann

Overview

8
8
years of professional experience

Work History

HOTEL MANAGER

ES Hotels Malta
06.2024 - Current
  • -Responsible for the day-to-day management of a hotel and its staff -Responsible for making sure that all area of a hotel environment run smoothly and work together successfully. -Responsible for managing employees and for planning, marketing, coordinating and administering hotel services. -Manage and monitor hotel expenses and track hotel inventory. -Build and maintain strong relationship with customer

GUEST RELATIONS EXECUTIVE

dB San Antonio+spa
03.2024 - 06.2024
  • - Ensuring and providing flawless, upscale, professional and high class guest service - Analyzing customer feedback and providing strategic direction to continuously improve overall Rating. -Responding to guests needs and anticipating their unstated ones.

ASSISTANT FRONT OFFICE MANAGER

dB San Antonio+spa
05.2023 - 03.2024
  • -Assist the front office manager in leading and managing all sections of the front office.
  • Department in order to ensure the highest standards of service in accordance with the policies, procedures and dB hotels standards. -Maximize hotel revenue by controlling room inventory, group blocking, package, up selling -Identify training needs, plans training activities and oversee their implementation for all front office sections
  • Follows up to ensure compliance and efficiency of training activities.

MANAGER

Dolmen resort hotel & Spa
04.2019 - 05.2023
  • .Managing and training the front office staff, and ensuring the front desk provides a professional and friendly service for guests. .Dealing with guests requests and create a pleasant experience for them to ensure their return. .Maintain working relationship and communicate with all departments. .Maximize room revenue and occupancy and monitor selling status of house daily. .Ensure implementation of all hotel policies and house rules.

ASSISTANT FOOD AND BEVERAGE MANAGER

Corinthia San George's Bay
04.2017 - 04.2019
  • -Responsible for carrying out various duties to ensure that customers receive excellent service by providing the best food and drinks - Responsible for maintaining profits from food and drinks sales
  • -Assist with coaching, counselling and conducting performance appraisals for employees. -Maintaining a clean environment and making effective decisions.

FOOD AND BEVERAGE OPERATIONAL COACH

Corinthia San George's Bay
04.2016 - 04.2017
  • -Responsible for training staff within their department in the standard operation procedures (SOPs). -Assist the L&D manager in ensuring staff can execute SOPS on a daily basis, reaching service level consistency, and ensure customers satisfaction.

Education

GUEST RELATIONS EXECUTIVE -

Malta
01.1997

PROFESSIONAL CERTIFICATE IN OVERVIEW OF BEVERAGE CHOICES IN THE F&B SECTOR -

Kanthaui school, Tunisia
01.1997

Skills

  • Communication skills
  • Attention to detail
  • Emotional intelligence
  • Team spirit
  • Dedication
  • Operational skills
  • Conflict-management skills

Personal Information

Title: Hotel Manager

Timeline

HOTEL MANAGER

ES Hotels Malta
06.2024 - Current

GUEST RELATIONS EXECUTIVE

dB San Antonio+spa
03.2024 - 06.2024

ASSISTANT FRONT OFFICE MANAGER

dB San Antonio+spa
05.2023 - 03.2024

MANAGER

Dolmen resort hotel & Spa
04.2019 - 05.2023

ASSISTANT FOOD AND BEVERAGE MANAGER

Corinthia San George's Bay
04.2017 - 04.2019

FOOD AND BEVERAGE OPERATIONAL COACH

Corinthia San George's Bay
04.2016 - 04.2017

GUEST RELATIONS EXECUTIVE -

Malta

PROFESSIONAL CERTIFICATE IN OVERVIEW OF BEVERAGE CHOICES IN THE F&B SECTOR -

Kanthaui school, Tunisia

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