SSUUSSHHMMAA KK..CC
WAITRESS
Swieqi,Malta
Overview
9
9
years of professional experience
Work History
Waitress
Beach Garden Hotel
09.2023 - 06.2025
- Welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.
- Successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.
Waitress
Grand Mercure Dubai City & Hotel Residences and Ibis Style Dubai Airport
12.2022 - 09.2023
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Provide excellent customer service to guests
Waitress
Alkhoory Courtyard Hotel
11.2021 - 11.2022
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Waitress
Sharjah Ruler Palace
10.2017 - 10.2019
- Set-up stations and tables according to set standards.
- Greet the guest according to the standards set by Emirates Palace.
- Communicate with the guest according to the standards set by Emirates Palace.
- Assist captain in presenting the menu, making recommendations and taking orders.
- Serving food and beverage items and ensuring prompt service.
- Ensure that the buffet is kept clean and free of debris.
- Co-ordinate and assist the clearing of tables.
- Co-ordinate and assist the clearing of station.
- Co-ordinate and supervise the return of dirty linen.
- Assist the kitchen clearing the buffet.
Waitress
Godawari Village Resort
01.2016 - 01.2017
- Able to prepare all Food and beverage mise-en-place duties prior to service.
- Able to provide a warm welcome and fond farewell to the guests.
- Greet guests according to the standards to ensure superior service.
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
- Possess good knowledge of a different kind of silverware.
- Good knowledge in maintaining all type of silverware and E.P.N.S ware (Electro Plated Nickel Silver) used in the restaurant for food and beverage service.
- Set up the restaurant according to the table plan, cover layout and standards defined by the hotel's management.
- Make sure all assigned duties prior to service are completed.
- Attend service briefings prior to each meal period.
Education
Certificate of Higher Education - Hotel Management
Diploma In F and B from institUte of IHM
Lalitpur,Kathmandu 04.2017
Languages
English
Bilingual or Proficient (C2)
A1
Nepali,
Bilingual or Proficient (C2)
A1
Timeline
Waitress
Beach Garden Hotel
09.2023 - 06.2025
Waitress
Grand Mercure Dubai City & Hotel Residences and Ibis Style Dubai Airport
12.2022 - 09.2023
Waitress
Alkhoory Courtyard Hotel
11.2021 - 11.2022
Waitress
Sharjah Ruler Palace
10.2017 - 10.2019
Waitress
Godawari Village Resort
01.2016 - 01.2017
Certificate of Higher Education - Hotel Management
Diploma In F and B from institUte of IHM