Stan Scicluna

• Review clients to assess AML and fraud risk.
• Monitoring suspicious transactions to identify potential money laundering activities.
• Monitoring client transactions in line with the Monitoring Policy.
• Review potential matches against various regulatory watchlist (OFAC,OFSI,UN,EU) Sanctions related.
• Responding to queries from various business units promptly and efficiently.
• Conducting research using both internal and external sources in order to determine potentially suspicious activity and disposition of adverse media or potential hit.
• Responsible for identifying suspicious activity and following process to report these where required.
• Work closely with the Compliance Director and Head of Corporate Portfolio AML to identify any major issues in relation to compliance.
• Conduct client sample testing in line with the defined programme.
• Involvement in the delivery of compliance projects ensuring technical excellence and a practical, business-driven approach.
• Commodities approaches, in order to mitigate TBML.
• Sanction screening of Vessels (Commodities)
• Ensure compliance alerts are cleared in a timely fashion.
• Reviewing of client documentation:

(POI/POA/LPAs/SOW/SOF Declarations/Agreements/Invoices/BL)

• Review/Investigating of customer accounts: Main objective is to define if the customer is adhering to our T&C and monitoring of any money laundering activity.
• Monitor incoming & outgoing transactions.
• Bitcoin Monitoring (Fluctuation,Transaction Status,Fees)
• Utilization of Blockchain.
• Document Verification.
• Assisting GS Agents with urgent queries within a short time frame.
• Investigating missing payments and chargebacks.
• Flexibility to help in other areas of the business should this be necessary.
• Rostering
• Monitoring of KPI's

• Handling of chats, calls and emails.
• Guiding and educating customers about Bitcoin and our platforms.
• Assisting with KYC verification .
• Handling customer queries in a timely manner.
• Basic understanding of the trading platforms and trading assets.

• Understanding client's issues.
• Explain solutions to clients in a simplified manner.
• Troubleshoot network issues.
• Assist with both hardware and software-related issues.

• Explaining and breaking down bills for clients.
• Assisting in creating accounts, Related to the company.
• Check on their contract status.
• Advised on current products and best options (Sales).
• Understanding client's needs and requests.
• Help in training new agents.
• 5 Chats at once, The average handling time for live chats is usually of 2 - 3 minutes.
• We assist clients with technical issues, Billing issues, Sales.
• Runner: I would be on the floor assisting agents with any queries that they may have.