Stefano J Spiteri
Call Centre Agent
Birkirkara
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Call Centre Agent
ECabs
10.2021 - 01.2025
- Successfully handled customer inquiries, resolved issues, and ensured customer satisfaction
- Developed strong communication and problem-solving skills, enabling me to effectively address customer needs
- 3.5 years of experience in this role
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
Receptionist/Security Guard
Ghigo Community Residence
04.2021 - 10.2021
- Managed front desk operations while maintaining a secure environment
- Excelled in handling multiple tasks simultaneously, demonstrating my ability to prioritize, stay organized, and deliver exceptional service
Call Centre Agent/Administrative Assistant
MET Road Assistance
01.2020 - 10.2020
- Provided administrative support, managed data entry, and performed various office tasks efficiently
- Honed my attention to detail and time management skills, ensuring accuracy and meeting deadlines
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Call Centre Agent - Govermnet Campaign
Centrecom Ltd
01.2019 - 04.2019
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
High School Diploma -
St Augestine College
Pietà, Malta 04.2001 -
Skills
Customer service
Customer relationship management
Call control
Data entry
Customer communications
Call center customer service
Customer support
Inbound phone calls
Verbal and written communication
Interpersonal skills
Inbound phone call management
Fluent in English Maltese Italian and Good In French
Cover Letter
Dear Hiring Manager, I am writing to express my interest in the position at your Company that I came across., Proven Track Record, Multitasking Abilities, Administrative Expertise, I would be grateful for the opportunity to further discuss how I can contribute to your company. I am confident that my qualifications align perfectly with the requirements of the position. Thank you for considering my application. I look forward to the possibility of an interview to discuss how my skills and experience can benefit your organization., Sincerely, Stefano Spiteri
Section name
A 30 Year old avid reader with a penchant for food and adventure, lover of all things mythology and crime tv shows.
Timeline
Call Centre Agent
ECabs
10.2021 - 01.2025
Receptionist/Security Guard
Ghigo Community Residence
04.2021 - 10.2021
Call Centre Agent/Administrative Assistant
MET Road Assistance
01.2020 - 10.2020
Call Centre Agent - Govermnet Campaign
Centrecom Ltd
01.2019 - 04.2019
High School Diploma -
St Augestine College
04.2001 -
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