Stephanie Astrom
Bozeman,MT
Summary
Proven customer service expert with a history at Delta Airlines, adept in conflict resolution and multitasking. Excelled in enhancing travel experiences through elevated communication and empathy, significantly boosting customer satisfaction. Skilled in team collaboration and adaptability, ensuring efficient operations and timely issue resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Delta Airlines
06.2021 - Current
Welcoming customers in the lobby and ticket counter. Utilizing strong communication skills ensuring a seamless and efficient travel experience.
Demonstrated empathy when addressing passenger concerns, resolving issues with tickets, seating, and boarding passes to enhance customer satisfaction.
Contributed to an elevated travel experience by facilitating smooth boarding processes and providing personalized assistance throughout the lobby and gate
Customer Service
Alaska Airlines
08.2018 - 02.2021
Assisted passengers at service centers, gates, and the ticket counter, ensuring a smooth and efficient travel experience.
Greeting arriving flights and managing boarding procedures, and controlled gate operations to maintain on-time performance and passenger satisfaction.
Tagged, searched, and rerouted baggage, effectively resolving any issues to ensure timely delivery.
Skills
- Elevated Communication
- Caring Empathy
- Conflict Resolution
- Cultural Awareness
- Patience
- Team Collaboration
- Time Management
- Multitasking
- Adaptability
Certification
First Aid, CPR & AED
Operation of aisle chair
Timeline
Customer Service Agent
Delta Airlines
06.2021 - Current
Customer Service
Alaska Airlines
08.2018 - 02.2021
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