Stephanie Boucher
Butte,MT
Summary
Versatile and hardworking team player, driven to improve productivity and customer relations with attention to detail and a professional demeanor.
Enthusiastic with a strong work ethic and advanced complex problem solving skills. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
15
15
years of professional experience
Work History
Flight School Receptionist/ Office Clerk
Summit Aviation
08.2017 - 01.2018
- Greeted incoming customers and visitors in person and via telephone calls, in a professional manner and provided friendly, knowledgeable assistance.
- Received and routed business correspondence to correct department or staff member.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Kept reception area and building clean and neat at all times to give visitors a positive impression of the company.
- Sold textbooks and merchandise to clients and customers.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Coordinated fuel refueling for all aircraft in need.
Legal Intern
Central Montana Public Defenders Office
01.2010 - 08.2010
- Organized and maintained law libraries, documents and case files.
- Assessed all old documents and case files of the Montana Public Defenders Offices.
- Organized and filed all old documents and case files to be kept.
- Coordinated the disposal of expired documents and case files.
- Gained valuable insight into the regulations and policies associated with legal files and their sanctioned time spans.
Receptionist/ Office Clerk
Law Office of Walter Hennessey
05.2005 - 09.2007
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Entered details such as payments, account information and call logs into the computer system.
- Handled account payments and provided information regarding outstanding balances.
- Provided clerical support to company employees, including copying, legal documents, faxing and file management.
Personal Nanny
Sonja Gardipee
03.2003 - 10.2013
- Developed age-appropriate activities and programs for children 6 months old to 12 years old.
- Encouraged good behaviors using the positive reinforcement method.
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
- Instructed children in health and personal habits, such as eating, resting and using the toilet.
- Dressed infants and toddlers and changed their diapers.
- Maintained a child-friendly environment with access to outdoor activities.
- Organized and engaged in recreational activities such as games and puzzles.
- Encouraged curiosity, exploration and problem-solving appropriate to children’s development levels.
- Transported children to and from school, activities and appointments.
Education
Bachelor of Science - Aviation
Montana State University - Bozeman
Bozeman, MTBachelor of Arts - Liberal Studies
Montana State University
Bozeman, MTChemistry
Montana Tech of The University of Montana
Butte, MTHigh School Diploma -
Butte High School
Butte, MT2008
Skills
- Organization skills
- Safety-conscious
- Calm under pressure and in emergencies
- Efficient multi-tasker
- Customer service
- Creative
- Computer-savvy
Timeline
Flight School Receptionist/ Office Clerk
Summit Aviation
08.2017 - 01.2018
Legal Intern
Central Montana Public Defenders Office
01.2010 - 08.2010
Receptionist/ Office Clerk
Law Office of Walter Hennessey
05.2005 - 09.2007
Personal Nanny
Sonja Gardipee
03.2003 - 10.2013
Bachelor of Science - Aviation
Montana State University - Bozeman
Bachelor of Arts - Liberal Studies
Montana State University
Chemistry
Montana Tech of The University of Montana
High School Diploma -
Butte High School
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