Stephanie Cole
Bozeman
Summary
Dedicated massage therapist with 24 years of experience in delivering exceptional customer service, relationship management, and therapeutic techniques. Proven ability to implement effective marketing strategies and manage daily operations for optimal client satisfaction.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Massage Therapist
self
Midlothian
03.2009 - Current
- Managed daily operations and maintained high standards of service quality.
- Maintained relationships with existing clients by providing superior customer service.
- Handled customer inquiries and resolved issues promptly and effectively.
- Coordinated community events to promote business presence and attract new customers.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Implemented financial controls to manage expenses and optimize profitability.
- Oversaw budgeting and financial management.
- Oversaw inventory management to ensure adequate supply levels for operations.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
Massage Therapist
Chesterfield Physical Therapy and Massage
Midlothian
01.2006 - 2011
- Provided therapeutic massage services to clients in a private practice setting.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Utilized various massage techniques to alleviate tension and promote relaxation.
- Assessed client needs and developed customized treatment plans accordingly.
- Tailored massage sessions to enhance client relaxation and comfort. to craft customized sessions.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Educated clients on self-care practices and post-massage wellness tips.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Managed appointment scheduling and maintained accurate client records consistently.
- Collaborated with other health professionals for integrated patient care solutions.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Stayed updated on industry trends and techniques through ongoing education courses.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Increased sales by providing exceptional service and maintaining a positive and energetic attitude.
- Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
- Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
- Adhered strictly to all state laws governing massage therapy practice.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
Education
LCMT - Massage Therapy
American Inst. of Massage
Richmond, VA06-2002
Skills
At some point i realized using my size to my benefit was going to be useful when massaging men twice my size This style of massage help separate me from most other therapists and really benefitted me physically in the long run and feel it's why I was able to continue this career I love for 24 years
- Therapeutic massage
- Client assessment
- Client assessment
- Treatment planning
Certification
- Medical Massage
Timeline
Massage Therapist
self
03.2009 - Current
Massage Therapist
Chesterfield Physical Therapy and Massage
01.2006 - 2011
LCMT - Massage Therapy
American Inst. of Massage