- Gardening
- Cooking
- Participating in local clean-up initiatives
- Community Cleanup
- Stand-up Paddleboarding (SUP)
- Watching Movies and TV Shows
- Outdoor Recreation
- Strategy Games
- Crafting and DIY Projects
- Getting involved in local advocacy groups to promote positive change in the community
- Fundraising Events
- Camping
- Personal Development and Self-Improvement
Stephanie Douglas
Billings
Summary
Dynamic and results-driven real estate and banking professional with over 25+ years of experience managing diverse projects from inception to successful completion. Proven expertise in overseeing large-scale initiatives, ensuring meticulous attention to detail, effective communication of deadlines, and robust follow-up with stakeholders to achieve timely and budget-conscious outcomes. A proactive approach to local market trends facilitates the identification of new opportunities, establishment of strong referral networks, and execution of impactful campaigns that enhance customer databases and significantly boost mortgage production volume. Recognized for consistently delivering exceptional results and receiving commendations from managers, colleagues, and clients.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Real Estate Loan officer
Stockman Bank of Montana
06.2025 - Current
- Strong commitment to providing exceptional customer service.
- Knowledge of secondary markets for real estate loans.
- Have strong groups of local contacts for business development.
- Strong communication and organizational skills.
- Originates, recommends and begins processing of residential real estate (FHA, VA, secondary market) requests. Possesses the necessary underwriting skills to determine eligibility of applicants to qualify for conventional FHA/VA loan programs.
- Knowledge of various other loan programs for the Bank’s, including construction loans.
- Continues to represents the Bank in community activities
Consumer Lender
Stockman Bank of Montana
05.2021 - 06.2025
- Evaluating loan applications and ensuring compliance with financial regulations.
- Analyzing financial data and providing clients with advice on various loan products.
- Developing and maintaining relationships with clients and providing excellent customer service.
- Manages a portfolio of over 250 consumer accounts.
- Assists loan applicants in completing the necessary paperwork and providing guidance on the loan process.
- Negotiate loan terms with clients to ensure a mutually beneficial agreement.
- Analyzing credit reports and financial statements to determine creditworthiness and loan eligibility.
Central Customer Service
Stockman Bank of Montana
10.2019 - 05.2021
- Operational work for clients and 35 branches.
- Identified customer and branch needs, clarify information, researched every issue, and provided solutions.
- Checked the status of customer accounts and tracked checks and payments.
- Reviewed and explained account charges.
- Assisted banking customers who were victims of fraud, theft, or identity theft.
- Assisted customers with replacing lost or stolen credit or debit cards.
- Assisted with address, phone, and email changes.
- Managed large amounts of inbound calls in a timely manner.
- Maintained records of all conversations in the call center database in a comprehensible way.
- Met personal/team qualitative and quantitative targets.
Mortgage Loan Originator
Division Mortgage Group
10.2018 - 10.2019
- Processed and underwrite loans before submission to ensure a 95% chance of approval.
- Possessed a complete understanding of Lender's Underwriting criteria.
- Conducted broad and in-depth analysis of assigned programs including policies, program development, operations, procedures, and resource usage.
- Generated good loans from cold calling on a dialer, lead generation and appointment setting for pipeline building.
- Achieved file completion with borrowers, real estate brokers and title companies to request specified documents, such as receipt for payment of outstanding tax bills for successful closings.
- Provided high energy work ethic and positive attitude for myself and coworkers.
Manager
Innovative Edge Consulting
06.2017 - 10.2018
- Worked with owners to improve daily operations.
- Handled administrative functions, including answering the phone, ensuring trade partners show up on time and were paid when the work had been approved, ordered all equipment and office supplies, ensuring proper operation of all equipment.
- Negotiated, facilitated, and managed relationships with all outside vendors to ensure smooth business operations. Conducted and presented internet research on various questions and issues as requested.
- Performed all bookkeeping, reconciliations, and accounting matters for the office.
- Manage calendars and provide support for meetings as needed.
Mortgage Loan Consultant
Rocky Mountain Bank
09.2013 - 05.2017
- Developed and executed Marketing programs and general business solutions resulting in increased company exposure, customer traffic and sales.
- Marketing programs in general business solutions resulting in increased company exposure, customer traffic and sales.
- Reviewed files, records, and other documents to obtain information and respond to requests.
- Assigned tasks to associates, staff projects, tracked progress and updated managers, partners and clients as necessary.
Loan Officer
Wells Fargo Home Mortgage
07.2010 - 09.2013
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Complied with regulatory requirements.
- Gathered a database of loan applications and credit histories, corporate financial statements, and other financial information.
- Developed and maintained relationships with local real estate agents.
- Maintained current loan and pricing information for online banking website.
Production Manager / Branch Manager
First Horizon Home Loans / MetLife 2008
10.2002 - 06.2010
- Managed mortgage call center for 27 loan officers in MT, TX, NY, and NJ.
- Provided training for computer programs, products, and compliance.
- Monitored inbound and outbound calls to improve loan process and customer experience.
- Expedited and facilitated the escalation of customer service issues.
- Reviewed month end reports for accuracy and production improvement.
- Monitored an average of 566 units at approximately $85 million.
- Increased loan application volume by 50% through shifting sales staff responsibilities.
Education
No Degree - Child Development
Moorpark Community College
Moorpark, CANo Degree - Interpersonal Communication
MSU College of Technology
Great Falls, MTSkills
- Engaging personality
- Workforce education
- Awareness of financial institution guidelines
- Proficient in interpersonal communication
- Results-driven
- Account portfolio oversight
- Skilled in resolving conflicts
- Service-oriented approach
- Results-driven
- Adaptable
- Adherence to banking integrity standards
- Proactive risk management
- Strong financial analysis skills
- Proficient in multiple accounting platforms
- Audience engagement across diverse demographics
Certification
Federal Deposit Insurance Act, Social Media Code of Conduct, Office of Foreign Exchange, Fraud Awareness, Fair Lending, Safeguard Customer Information, Financial Institution Regulation, Identity Red Flag Programs, Anti-Money Laundering, Patriot Act, Privacy Act, Regulation CC, Regulation E and Bank Secrecy, Avaya, Phone Pro, Microsoft Word & Excel, Power Point, Outlook, Notary, Credit Life & Disability, National Mortgage License.
Interests
Timeline
Real Estate Loan officer
Stockman Bank of Montana
06.2025 - Current
Consumer Lender
Stockman Bank of Montana
05.2021 - 06.2025
Central Customer Service
Stockman Bank of Montana
10.2019 - 05.2021
Mortgage Loan Originator
Division Mortgage Group
10.2018 - 10.2019
Manager
Innovative Edge Consulting
06.2017 - 10.2018
Mortgage Loan Consultant
Rocky Mountain Bank
09.2013 - 05.2017
Loan Officer
Wells Fargo Home Mortgage
07.2010 - 09.2013
Production Manager / Branch Manager
First Horizon Home Loans / MetLife 2008
10.2002 - 06.2010
No Degree - Child Development
Moorpark Community College
No Degree - Interpersonal Communication
MSU College of Technology