Stephanie Johnson
Bozeman,MT
Summary
Driving Retention, Growth, and Impact for Mission-Driven Clients. Results-oriented client success leader with 7+ years of experience managing SaaS renewals, strengthening customer relationships, and increasing account value. Proven track record in retention, cross-functional collaboration, and proactive engagement strategies. Passionate about helping purpose-driven organizations maximize their impact.
Overview
14
14
years of professional experience
Work History
Renewals Manager
Foundant Technologies
01.2017 - Current
- Manage renewals for 200+ mission-driven SaaS clients, maintaining a 90–95% customer retention rate.
- Generated $500K+ in renewal revenue by engaging clients and aligning their goals with platform features.
- Collaborate with support, success, and product teams to address escalations and improve customer outcomes.
- Conduct strategic account check-ins to monitor engagement, mitigate risk, and increase satisfaction.
- Streamlined communication across internal teams, reducing project completion time by 20%.
- Led pricing alignment initiative to transition legacy clients toward current list pricing, contributing to long-term revenue growth and consistency.
- Negotiated renewal terms and structured phased pricing plans tailored to client budgets and contract timelines.
Office/HR Manager
Southwestern Montana Financial Center
01.2016 - 01.2017
- Managed payroll, employee scheduling, and HR processes for 20-person team.
- Improved onboarding and orientation, boosting retention by 10%.
- Developed and implemented HR policies to enhance organizational culture and employee engagement.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Office Manager
MercuryCSC
01.2015 - 01.2016
- Managed accounts payable and receivable, ensuring timely payroll and accurate tax filings.
- Oversaw billing for over 500 clients and 100 media outlets, achieving 90% on-time accuracy.
- Enhanced vendor relationships by streamlining invoice processing, positively impacting cash flow.
- Implemented efficient record-keeping systems to support financial operations and reporting.
Office Coordinator
Amy Kinney Dental
01.2014 - 01.2015
- Coordinated daily office operations, ensuring seamless workflow and patient scheduling.
- Managed patient scheduling to ensure timely appointments and accurate recordkeeping.
- Facilitated insurance communications, streamlining claims processing, and enhancing patient support.
- Coordinated comprehensive patient journeys, fostering improved treatment continuity and overall satisfaction.
- Developed efficient workflows to enhance office operations and reduce administrative delays.
- Managed inventory of dental supplies, optimizing ordering processes for cost-effectiveness.
Operations Manager
Montana Parent Magazine
01.2012 - 01.2014
- Led all print/digital marketing and ad sales operations.
- Organized annual vendor events, increasing revenue by 20%.
- Boosted social media engagement by 50% and web traffic by 20%.
Education
B.S. - Business Marketing
Montana State University
Bozeman, MT05.2012
Skills
- Client Relationship Management
- SaaS Renewals & Account Growth
- Customer Retention Strategies
- Cross-Sell/Upsell Execution
- Sales techniques
- Negotiation
- Strategic Communication
- Project Management
Community Service
Suffer Out Loud, Mental health advocacy nonprofit, Board Member
Timeline
Renewals Manager
Foundant Technologies
01.2017 - Current
Office/HR Manager
Southwestern Montana Financial Center
01.2016 - 01.2017
Office Manager
MercuryCSC
01.2015 - 01.2016
Office Coordinator
Amy Kinney Dental
01.2014 - 01.2015
Operations Manager
Montana Parent Magazine
01.2012 - 01.2014
B.S. - Business Marketing
Montana State University
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