STEPHANIE RAE INOCENCIO GUSI
SECURUTY OFFICER
Gudja,11
Summary
Seeking for a career to apply my knowledge and skills in an oriented environment that gives equal career opportunity based on skills and performance.
Overview
17
17
years of professional experience
5
5
Certifications
5
5
Languages
Work History
SECURITY OFFICER - PART TIME
Kerber Security
08.2023 - 08.2023
- 1. Maintain access control of an event.
- 2. Observe all situation and report incidents within their area of responsibility.
- 3. Detect the presence of unauthorized individuals.
- 4. Monitor and Search guests to ensure that no weapon is carried into the venue.
- 5. Ensuring the safety of attendees.
- Monitored premises and ensured safety protocols were followed, contributing to a secure environment for all occupants.
- Conducted regular patrols to identify and report security risks, enhancing overall safety measures within the facility.
- Responded promptly to incidents and emergencies, maintaining order and minimizing disruptions during critical situations.
- Collaborated with law enforcement during investigations, improving communication and response times to security threats.
Security Guard
SIGNAL8 SECURITY SERVICE
03.2024 - Current
- Villa of UK Ambassador
- St. John Co-Cathedral Museum
- HOC AWAS Refugees Home HALFAR
- Identita Malta
- Fourth Business Center
- Law Court
- Notary to Goverment
- Monitored premises to deter unauthorized access, ensuring safety and security for all personnel and visitors.
- Conducted regular patrols to maintain a visible security presence, promptly addressing potential safety concerns.
- Collaborated with law enforcement during incidents to facilitate effective responses and maintain public safety.
- Reported security incidents in detail, contributing to incident analysis and improvements in safety protocols.
- Monitored premises to prevent unauthorized access, ensuring the safety of personnel and property at all times.
- Conducted regular patrols, identifying and reporting potential hazards to maintain a secure environment for all occupants.
- Responded to alarms and emergency situations promptly, effectively coordinating with law enforcement and emergency services.
- Maintained detailed incident reports and logs, ensuring compliance with security protocols and improving overall response efficiency.
HOUSEKEEPER
02.2023 - Current
- 1. Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- 2. Makes beds and changes linens.
- 3. Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops.
- 4. Replenishes toiletries and towels
- 5. Empties trash receptacles.
- 6. Keep on top of the laundry, ironing and wardrobe management
- 7. To ensure a home is kept organised, clean and tidy
Security Officer
Khiron Security Ltd.
10.2023 - 01.2024
- 1. Securing the premises and personnel by staying on patrol
- 2. Monitoring CCTV camera footage
- 3. Guarding entry points
- 4. Verifying Visitors
- 5. Performing building inspections
- 6. Response to emergencies as needed.
- 7. Ensures the safety of employees and guests.
- 8. Investigate unusual activities and incidents.
- 9. Report any incidents.
- 10. Communicate with guests sensitively and with care.
RECEPTIONIST
CELLULAR 501 WINE SHOP
01.2018 - 01.2022
- 1. Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- 2. Receiving and sorting daily mail
- 3. Handle Reservations
- 4. Suggests and sells wine
- 5. Conduct guided tours, as needed, answer questions and provide general tourist information
- 6. Handle routine POS transactions, including operating cash register, processing returns, discounts, employee purchases, etc.
- Coordinated office supplies and inventory, streamlining procurement processes to maintain operational efficiency.
- Developed and implemented filing systems, improving document retrieval times and enhancing office productivity.
- Trained new reception staff on operational procedures and customer service standards, fostering a collaborative team environment.
- Assisted in organizing company events, contributing to team cohesion and promoting a positive workplace culture.
RECEPTIONIST
JOO SIAH BAK KOOT TEH
01.2014 - 01.2015
- 1. Draw up client bookings for tables and ensure that tables are set before clients’ arrival
- 2. Manage the front desk by receiving incoming calls, greeting and attending to customers
- 3. Inform guests about the availability of tables and direct them to the tables
- 4. Keep records of guests who visit the restaurant
- 5. Assist customers with answers to queries, and proffer solutions to issues within your capacity
- 6. Ensure that clients make payment for services before they exit the restaurant
- 7. Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints
- Managed multi-line phone system, directing calls efficiently to ensure prompt customer service and satisfaction.
- Greeted and assisted visitors, creating a welcoming atmosphere while addressing inquiries and providing information.
- Maintained accurate appointment scheduling, optimizing the use of time and resources for staff and clients.
- Handled incoming and outgoing correspondence, ensuring timely communication and organization of essential documents.
RECEPTIONIST
CITY GARDEN GRAND HOTEL
01.2012 - 01.2014
- 1. Greet all guests and assist them with check-in and check-out
- 2. Maintain a positive attitude and friendly demeanor
- 3. Respond to all guest questions and requests
- 4. Answer and forward phone calls
- 5. Manage guest bookings and reservations
- 6. Keep a tidy and orderly workspace
- 7. Assist with administrative and clerical tasks as needed
BRAND AMBASSADOR
PROCTER & GAMBLE
01.2009 - 01.2012
- 1. Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
- 2. Building rapport with customers and vendors.
- 3. Tracking customer preferences, metrics, and media campaigns.
- 4. Post engaging content about our products/services
- 5. Provide feedback to the Marketing and Product departments regarding customers’ preferences and market demands.
- 6. Research, analyze and report on competitors’ marketing activities.
- 7. Maintain a positive brand image all the time.
Education
PRIVATE GUARD LICENSE COURSE -
Khiron Security
Malta09.2023
NURSING ASSISTANT -
Capstone College
MACAU, China05-2022
Caregiving NC II -
Technical Education & Skills Development Authority
01-2021
BASIC ENGLISH COMMUNICATION AND SKILLS -
Capstone College
China05-2022
HEALTH MANAGEMENT AND SOCIAL CARE - undefined
Capstone College
ChinaDIABETIC WELFARE , CARE AND PRACTICAL ASSESSMENTS - undefined
Capstone College
ChinaSECONDARY - undefined
San Francisco High School
PhilippinesPRACTICAL NURSING - undefined
CENTER OF EXCELLENCE IN NURSING EDUCATION
Philippines01.2007
PRIMARY - undefined
Looc Central Elementary School
Philippines01.2001
Skills
Access control
Incident reporting
CCTV monitoring
Emergency response
Safety protocols
Visitor verification
Patrol execution
Threat detection
Conflict resolution
Customer service
Building inspections
Event security
Risk assessment
Security procedures
Certification
AWARD IN COSTUMER CARE
Timeline
Security Guard
SIGNAL8 SECURITY SERVICE
03.2024 - Current
Security Officer
Khiron Security Ltd.
10.2023 - 01.2024
SECURITY OFFICER - PART TIME
Kerber Security
08.2023 - 08.2023
HOUSEKEEPER
02.2023 - Current
RECEPTIONIST
CELLULAR 501 WINE SHOP
01.2018 - 01.2022
RECEPTIONIST
JOO SIAH BAK KOOT TEH
01.2014 - 01.2015
RECEPTIONIST
CITY GARDEN GRAND HOTEL
01.2012 - 01.2014
BRAND AMBASSADOR
PROCTER & GAMBLE
01.2009 - 01.2012
HEALTH MANAGEMENT AND SOCIAL CARE - undefined
Capstone College
DIABETIC WELFARE , CARE AND PRACTICAL ASSESSMENTS - undefined
Capstone College
SECONDARY - undefined
San Francisco High School
PRACTICAL NURSING - undefined
CENTER OF EXCELLENCE IN NURSING EDUCATION
PRIMARY - undefined
Looc Central Elementary School
PRIVATE GUARD LICENSE COURSE -
Khiron Security
NURSING ASSISTANT -
Capstone College
Caregiving NC II -
Technical Education & Skills Development Authority
BASIC ENGLISH COMMUNICATION AND SKILLS -
Capstone College