Stephen Farrugia
Sales Director
Zebbug
Summary
Sales Director with record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.
Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
35
35
years of professional experience
Work History
Sales Director
Otis Advent Ltd
Marsa, Malta
02.2024 - Current
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Built long-term relationships with customers and generated referrals from existing clients.
- Devised successful sales pitches for significant conversion rates.
- Enhanced market penetration with effective territory management.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Developed robust client relationships for improved business growth.
- Negotiated lucrative contracts to secure long-term client commitment.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Optimised sales methods to best engage, acquire and retain customers.
- Generated new leads and opportunities to maximise revenue.
Chief Executive Officer
Advent Lifts Services Ltd
Marsa
11.1997 - 02.2024
- Advised on annual budgets and financial strategy to achieve company targets.
- Improved long-term business sustainability through policy and process adaptations.
- Developed methods of tracking expenses, controlled company budget and devised new ways to save money while maintaining excellent service records.
- Sculpted company vision by leading strategic planning and setting business goals.
- Verified company conformance with business policies and procedures for compliant working practices.
- Boosted employee morale with proactive communication and positive leadership.
- Oversaw risk management, mitigating potential business threats.
- Negotiated high-value contracts for significant profitability increase.
- Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
- Took feedback from employees to develop internal policies for positive company culture.
- Advocated ethical standards of conduct; fostered a culture of integrity throughout the firm.
- Executed board decisions to achieve successful strategy implementation.
- Interfaced with employees, clients and suppliers to lead high-performing operations.
- Directed human resources activities to enhance employee productivity.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Worked with board of directors to establish objectives and decisively lead operations.
- Recruited and managed senior staff with focus on delivering clear results.
Leading Hand
Panta Marketing & Services Ltd
Imsida, L-Imsida
01.1994 - 11.1998
- Identified areas of improvement by closely monitoring processes and performance of team members.
- Worked closely with junior staff members, offering mentorship when needed.
- Managed and allocated tasks for efficient workflow.
- Conducted daily briefings to keep team informed about project progress.
- Actively participated in weekly meetings, providing constructive feedback and suggestions for improvements.
- Supervised team members to ensure work was completed on time.
- Implemented new operational strategies recommended by management, boosting overall efficiency levels across the team.
- Led teams through challenging projects to successful completion within stipulated deadlines.
- Ordered necessary supplies and equipment, ensuring uninterrupted workflow.
- Enhanced worker productivity by setting clear expectations and providing guidance when needed.
- Maintained records of daily activities and reported any abnormalities to top management immediately.
- Facilitated communication between management and staff, aiding in decision making process.
- Ensured safety procedures were followed by conducting regular checks.
- Trained employees how to fix problems, correct mistakes and maximise productivity.
- Followed assembly instructions to accurately complete jobs.
- Helped smooth running of daily tasks by replenishing supplies.
Lift Installer
Panta Marketing & Services Ltd
Imsida
01.1991 - 01.1994
- Demonstrated exceptional problem-solving skills whilst troubleshooting complex lift malfunctions.
- Employed correct methods while removing old lifts, ensuring minimum damage to surrounding infrastructure.
- Followed strict protocols when replacing worn out parts or entire lifts, minimising disruption to clients' operations.
- Streamlined workflow by organising necessary materials and tools before each project commenced.
- Achieved high customer satisfaction by delivering reliable lift installations.
- Collaborated effectively with construction teams on new building projects to ensure smooth lift installation.
- Prioritised adherence to health and safety regulations throughout all tasks performed.
- Installed a variety of lift systems with meticulous attention to safety and compliance.
Apprentice Mechanical Fitter
Enemalta
Paola
09.1990 - 01.1991
- Utilised precision tools for accurate fitting and assembly tasks.
- Maintained a clean workspace, bolstering efficiency and safety protocol adherence.
- Fabricated and assembled mechanical components with precise alignment and functionality.
- Operated CNC machinery to produce intricate components, meeting strict quality and design standards.
- Fabricated parts to replace worn-out ones, enhancing machine efficiency.
- Interpreted technical drawings accurately, ensuring correct assembly processes.
- Measured components with precision for accuracy in component fabrication and assembly.
Education
Mechanical Fitter - Bench fitting and CNC Machining
Umberto Colosso
Saint Venera 09.1987 - 1990.06
Skills
Customer relationship management software
undefinedLanguages
English
Advanced
Maltese
Fluent
Italian
Advanced
Interests
Diving
Travel
Motorcycles
Reading
Timeline
Sales Director
Otis Advent Ltd
02.2024 - Current
Chief Executive Officer
Advent Lifts Services Ltd
11.1997 - 02.2024
Leading Hand
Panta Marketing & Services Ltd
01.1994 - 11.1998
Lift Installer
Panta Marketing & Services Ltd
01.1991 - 01.1994
Apprentice Mechanical Fitter
Enemalta
09.1990 - 01.1991
Mechanical Fitter - Bench fitting and CNC Machining
Umberto Colosso
09.1987 - 1990.06
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