Summary
Overview
Work History
Education
Skills
Hobbies/Interests
Timeline
Generic

Steven Coupland Dickson

Sports Pub Manager
St Paul's Bay

Summary

Driven management professional offering over 16 years of experience in competitive business settings. Focused and motivational mentor adept at challenging team members to meet and exceed company goals.

Overview

25
25
years of professional experience
2
2
Languages

Work History

Manager

Reflections Sports bar & Grill
Mellieha, Il-Mellieha
05.2018 - Current
  • Maintained stock and financial accountability, optimising inventory levels and cost-effectiveness.
  • Managed large teams in high-volume setting, driving operational efficiency.
  • Dealing with customers a via live customer chat service platform, handling multiple chats at one time and resolving any customer issues or complaints in a timely and professional manner.
  • Developing and maintaining relationships with local food couriers (Wolt/Bolt) to ensure timely and accurate delivery of food and drinks.
  • Owned training and development initiatives, fostering skilled and motivated bar team.
  • Resolved staff and customer complaints, challenges and enquiries.
  • Built relationships with suppliers to negotiate favourable terms.
  • Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
  • Contributed fresh ideas and innovation to continuously improve the business.
  • Recognised and maximised business opportunities through proactive approach.
  • Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
  • Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
  • Manage 10+ staff and daily operations for Reflections pub.
  • Communicated details of upcoming events, promotions and menu changes with all staff.
  • Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
  • Monitored bar expenses and operations to minimise costs.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
  • Completed accurate end-of-day financial routines for cash and card transactions.

Bar Manager

Argyll Arms
Rothesay, Isle of Bute, Scotland
01.2008 - 04.2018
  • Overseeing the bar operations and ensuring the smooth and efficient service.
  • Managing all staff members and ensuring they are well-trained and adhere to health and safety regulations.
  • Maintaining inventory and ordering supplies as needed to ensure the bar is well-stocked at all times.
  • Creating and updating drink menus and specials, ensuring that they are visually appealing and accurately reflect the bars offerings
  • Monitoring the bars financial performances, including tracking sales and costs and making recommendations to improve profitability.
  • Ensuring that the bars premises are clean, well-maintained and adhere to health and safety regulations.
  • Staying up to date with in industry trends and innovations, and incorporating them into the bars offerings and operations as appropriate

Baker

Electric Bakery
Rothesay, Isle of Bute, Scotland
04.2005 - 06.2008
  • Administrative Officer, Providing Administrative support to the company
  • Produced and hand-formed croissants, sweet pastries and traditional breads.
  • Complied with health and safety codes.
  • Packaged and labelled baked goods with accurate descriptions and ingredients.
  • Maintained strong knowledge of food safety practices.

General labour

First Stop Building Merchants
Addrossan, Scotland
01.2003 - 05.2005
  • Give customers information
  • handling complaints
  • take orders
  • process returns.

Carer

Carers Scotland Government
, Scotland
07.1999 - 12.2002

Education

Higher National Diploma - Fitness, health & exercise

Inverclyde College of Sporting Excellence
Scotland
/2020 - /2023

GCSEs -

Irvine Royal Academy
Scotland
/1994 - /1999

Skills

Reading skills

undefined

Hobbies/Interests

Football, Sports Knowledge, Geography, History, Online Gaming (Poker), boxing, Hiking, Swimming

Timeline

Manager

Reflections Sports bar & Grill
05.2018 - Current

Bar Manager

Argyll Arms
01.2008 - 04.2018

Baker

Electric Bakery
04.2005 - 06.2008

General labour

First Stop Building Merchants
01.2003 - 05.2005

Carer

Carers Scotland Government
07.1999 - 12.2002

Higher National Diploma - Fitness, health & exercise

Inverclyde College of Sporting Excellence
/2020 - /2023

GCSEs -

Irvine Royal Academy
/1994 - /1999

Similar Profiles

CREATE PROFILE
Steven Coupland DicksonSports Pub Manager