Steven Dodd
Billings
Summary
Operations-focused FedEx Trainer with over a year of experience supporting twilight sort operations through new-hire training, workflow support, and on-the-floor leadership. Known for clear communication, safety awareness, and the ability to manage multiple employees simultaneously in a fast-paced environment. Currently pursuing a degree in Computer Science with strong organizational, problem-solving, and process-focused skills. Seeking an internal promotion to Operations Supervisor.
Overview
2026
2026
years of professional experience
Work History
Trainer – Twilight Sort
FedEx
10.2024 - Current
- Train and onboard new hires on operational procedures, scanning accuracy, safety expectations, and productivity standards
- Manage and support multiple trainees simultaneously during live operations
- Reinforce FedEx policies, attendance expectations, and safe work practices
- Provide real-time coaching to improve performance, efficiency, and compliance
- Serve as a point of contact for questions and problem resolution during sort
- Support supervisors by maintaining workflow consistency and reducing training-related slowdowns
Axe Throwing Coach
Deep South Axe Throwing
Greenwell Springs, LA
- Led groups through safety briefings and enforced strict safety protocols
- Maintained constant situational awareness to prevent accidents
- Communicated clearly with customers in a high-risk environment
- Balanced customer experience with operational safety and rule enforcement
Stocker
Oak Point
Greenwell Springs, LA
- Maintained inventory accuracy and store organization
- Worked independently while meeting time-sensitive stocking goals
Team Member
Chick-fil-A
Houston, TX
- Delivered consistent customer service under pressure
- Followed structured procedures and cleanliness standards
Team Member
Five Guys
Billings, MT
- Worked in a high-volume, fast-paced food service environment
- Supported team operations, food safety, and customer service
Education
Bachelor of Science - Computer Science and Application Development
Montana State University Billings (MSUB)
Billings, MT05-2027
Skills
- Employee Training & Coaching
- Floor Leadership & Team Support
- Safety Awareness & Compliance
- Time Management & Multitasking
- Clear Communication
- Process Improvement Mindset
Timeline
Trainer – Twilight Sort
FedEx
10.2024 - Current
Axe Throwing Coach
Deep South Axe Throwing
Stocker
Oak Point
Team Member
Chick-fil-A
Team Member
Five Guys
Bachelor of Science - Computer Science and Application Development
Montana State University Billings (MSUB)