- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Avid Reader
- Video Gaming
- Wine Tasting
- Road Trips
Steven wylie
Billings
Summary
Dynamic professional with a proven track record at Walgreens, adept in effective shift management and exceptional customer service expertise. Excelled in employee training and problem resolution, enhancing team motivation and operational efficiency. Skilled in cash handling and POS system operation, consistently achieving high customer satisfaction.
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
2
2
years of professional experience
Work History
Shift Lead
Walgreens
04.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Night Auditor
Extended Stay America
12.2023 - 04.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Night Auditor
Boothill Inn & Suites
03.2023 - 10.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Generated and printed daily financial reports to track hotel performance.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
Front End Associate
Walgreens
09.2022 - 06.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Gathered shopping baskets and carts and relocated to designated areas.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
Education
High School Diploma -
Liberty High School
BakersfieldSkills
- Customer Service Expertise
- Employee training
- Guest service
- Team motivation
- Inventory management
- Effective Shift Management
- Optimistic Mindset
- Cash handling
- Effective Problem Resolution
- POS system operation
- Flexible schedule
- Strong Task Management
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Interests
Timeline
Shift Lead
Walgreens
04.2024 - Current
Night Auditor
Extended Stay America
12.2023 - 04.2024
Night Auditor
Boothill Inn & Suites
03.2023 - 10.2023
Front End Associate
Walgreens
09.2022 - 06.2023
High School Diploma -
Liberty High School
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