Aarti Nair
Acting Duty Manager
San Giljan
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Acting Duty Manager
Five Hotel Jumeirah Village Circle
Dubai
11.2019 - 07.2023
- Welcoming all the guests and taking care of their check in and check out as well
- Follow all the procedures and policies of the hotel
- Specialist in anticipating needs as much as possible to minimize guest complaints and inconveniences
- Cross up selling of Hotel products like restaurants, spa and hotel limousines
- Maintain high standards with all the guests while interacting
- Maintaining effectiveness and efficiency for smooth operations of front desk
- Meeting the walk‑in customers and assisting them by providing the information needed and referring them to concerned staff
- Adaptable, flexible to shifting priorities, and demonstrates initiative in handling the cash management operations
- Monitors team performance in regards to achieving key performance indicator (KPI) and mystery visit target
- Assisting with management of team,setting objectives,Probationary reviews,Appraisals and training.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Shift Incharge
The Grand New
New Delhi
10.2016 - 10.2019
- Shift In charge, Ensure front office staff provides guests with prompt service, professional attention and personal recognition
- Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
- Oversee night audit function and preparation of daily financial reports
- Develop plans to increase occupancy and ADR through walk‑ins and up‑selling at the front desk
- Maintaining effectiveness and efficiency for smooth operations of front desk
- Supervises staff activities to maximize revenue and minimize costs
- Responded to guest complaints in a professional and in a courteous manner
- Worked as a shift in‑charge and ensured the smooth functioning of operations
- Resolved escalated concerns using professionalism and understanding of all facts of issue.
Management Trainee
The Grand
New Delhi
09.2018 - 10.2019
- Welcoming all the guests and taking care of their check in and check out as well
- Follow all the procedures and policies of the hotel
- Maintain high standards with all the guests while interacting
- Responded to guest complaints in a professional and in a courteous manner
- Worked as a shift in‑charge and ensured the smooth functioning of operations
- Registration of guests and assigning of rooms
- Cross upselling of spa, Saloon &
- Restaurants
- Resolved escalated concerns using professionalism and understanding of all facets of issue
- Planned and implemented team projects to accomplish objectives.
Trainee
Industrial Training, ITC Grand chola
Chennai
07.2014 - 11.2014
- Worked in Three main departments actively, i.e., , Food and Beverage Service and front office.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Interacted with customers under supervision to support operational objectives.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
Education
B.Sc Hospitality And Hotel Administration - Hotel Management
SRM University
Delhi NCR Campus 08.2013 - 08.2016
Skills
Operations management
Training and mentoring
Employee Development
Staff scheduling
Timeline
Acting Duty Manager
Five Hotel Jumeirah Village Circle
11.2019 - 07.2023
Management Trainee
The Grand
09.2018 - 10.2019
Shift Incharge
The Grand New
10.2016 - 10.2019
Trainee
Industrial Training, ITC Grand chola
07.2014 - 11.2014
B.Sc Hospitality And Hotel Administration - Hotel Management
SRM University
08.2013 - 08.2016