- Cultural Curiosity - I have a deep passion for exploring historical sites, areas, and cultural attractions I embrace new cultures and enjoy all forms of travel, both domestic and international
- Teamwork and Leadership - I actively participate in team sports and have volunteered as both a coach and assistant coach for youth sports, showcasing my ability to collaborate, lead, and work effectively with others
- Wellness and Resilience - As a group fitness instructor for both yoga and a High-Intensity Interval Training class, I prioritize physical and mental well-being, fostering resilience in myself and others
- Adaptability and adventure - My adventurous spirit and adaptability shine through my love for Montana's great outdoors - backpacking, hiking, camping, rafting, horseback riding, skiing, stand-up paddle boarding, and road trips I've also traveled extensively, immersing myself in diverse environments and cultures
- Community engagement - I've volunteered at animal shelters, the Golden Gate State Park riding stable, youth programs, I was a member of the Rotary Club, and volunteered for a foundation supporting Purple Heart combat veterans in Montana, reflecting my commitment to giving back
Susan Des Jardins
Aspiring Flight Attendant
Bozeman,MT
Summary
I am thrilled to apply for the Flight Attendant position with Riyadh Airlines. With a strong background in customer service, safety protocols, and adaptability, I am eager to contribute to your team and uphold the exceptional standards your airline is becoming known for! Known for my calm, approachable demeanor, I foster trust and cooperation among colleagues and clients alike. Skilled in conflict resolution, effective communication, and multitasking, I ensure smooth operations and exceptional customer service. Highly organized and proactive, I excel at managing priorities and driving team success. Relocating overseas excites me as I look forward to embracing new challenges, immersing in a new culture, and deliver high-quality results.
Overview
2026
2026
years of professional experience
5
5
Certifications
Work History
Administrative Manager
The Headwaters Academy
Bozeman, Montana
08.2024 - Current
- Professional Client Interaction: Developed exceptional reception service by greeting visitors, employees, and clients with professionalism and warmth, fostering a positive first impression.
- Vendor Relations & Compliance: Coordinating vendor contracts and annual compliance audits, identifying opportunities to streamline processes and improve efficiency.
- Facilities Management: Oversee all aspects of facilities operations, ensuring functionality, safety, and compliance for both internal and external clients.
- Safety Oversight: Identify and address safety issues proactively, implementing solutions to maintain a secure environment for staff, students, customers, and visitors.
- Enhanced Reporting Efficiency: Update and manage accounts, generating detailed reports for management, worked with staff to understand time clock procedures which improved timesheet reporting accuracy by 90%.
Group Fitness Instructor
The Ridge Athletic Clubs
Bozeman, MT
08.2019 - 10.2025
- Customer Engagement: Foster a welcoming and inclusive environment by building strong rapport with diverse groups of people, ensuring everyone feels supported and motivated. Led weekly classes for up to 30 individuals with consistent participation and positive feedback. Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Adaptability Under Pressure: Managed high-energy classes with varying fitness levels, adjusting routines on the spot to meet individual needs while maintaining group cohesion.
- Safety and Compliance: Ensure all participants follow proper techniques to prevent injuries, maintaining a safe and secure environment for everyone involved.
- Clear Communication: Deliver concise, engaging instructions to large groups, ensuring clarity and understanding even in fast-paced or high-pressure situations. Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
- Teamwork and Leadership: Collaborate with gym staff and other instructors to coordinate schedules and events, while leading classes with confidence and enthusiasm.
- Problem-Solving: Address unexpected challenges, such as equipment issues or participant concerns, with quick thinking and professionalism.
- Cultural Awareness: Work with clients from diverse backgrounds, demonstrating sensitivity ad adaptability to different needs and preferences.
- Organized special events such as themed workout sessions and holiday-related promotions, boosting attendance rates while fostering greater community among gym members by providing opportunities participate together outside regular classes cultivating increased camaraderie overall between participants both new established alike.
Office Manager, Human Resources Generalist
Intrinsik Architecture
Bozeman, MT
05.2017 - 07.2024
- Office Management: Oversee daily office operations, ensuring efficiency in scheduling, supply management, and administrative support to maintain a productive workplace environment. Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records. Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- HR Administration: Manage recruitment, onboarding, and employee relations, fostering a positive workplace culture by developing and ensuring compliance HR policies and procedures.
- Conflict Resolution: Act as a mediator to address employee concerns, resolving issues with professionalism and maintaining a harmonious team dynamic.
- Process Improvement: Identify inefficiencies in office workflows and implement streamlined processes to enhance productivity and reduce costs. Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Training and Development: Design and deliver training programs to support employee growth, ensuring alignment with company goals and individual career development.
- Compliance Oversight: Ensure adherence to labor laws and company polices, conducting audits and maintaining accurate records to mitigate risk.
- Leadership Support: Provide direct support to executives by preparing reports and coordinating meetings with clients and staff to optimize leadership effectiveness.
- Safety and Facilities: Proactively address safety concerns and manage facilities to creare a secure and functional environment for employees and clients. Facilitated smooth office relocation by meticulously planning and coordinating all aspects of move.
Volunteer Coordinator & Office Manager
Warrios & Quiet Waters Foundation
Bozeman , MT
06.2013 - 01.2017
- Reception and Client Support: Serve as the first point of contact, providing a warm and professional welcome to veterans, donors, volunteers, and community members while addressing inquires with care and efficiency.
- Bookkeeping and Financial Management: Manage accounts payable/receivable, prepare financial reports for the Board of Directors, process payroll and benefits, and ensure accurate record-keeping to support the foundation's fiscal health and transparency. Became certified in nonprofit GAAP accounting.
- Volunteer Coordinator: recruit, train, and schedule volunteers, fostering a motivated and engaged team to support the foundation's mission and events. Screen volunteers to ensure it was the right fit for the veterans at each event, increasing team efficiency and event participation. Worked with leadership staff and special committees to define volunteer mission and set standards; managed and tracked volunteer hours and progress to support accurate documentation.
- Office Management: Oversee daily operations, including supply management, scheduling, and maintaining a productive and organized workspace. negotiated with vendors for discounted or donated rates to help with the overall budget.
- Event Planning and Support: Coordinate logistics for fundraising events and community outreach programs, ensuring seamless execution and positive experiences for attendees.
- Donor Relations: Maintain donor databases, process contributions, and prepare acknowledgement letters to strengthen relationships with supporters.
- Veterans Assistance: Provide compassionate support to combat veterans, connecting them with resources and ensuring their needs are met with dignity and respect.
- Policy Compliance: Ensure adherence to nonprofit regulations and internal policies, maintaining the foundation's integrity and operational standards.
Primary Instructor and Owner
Mountain Girl Power Yoga
Bozeman , MT
06.2011 - 06.2016
- Owner/Operator: Built and managed a thriving studio, overseeing operations, marketing, and client relations.
- Instructor: Designed and lead classes, developed individualized instruction plans to address specific student needs, improving overall academic performance, evaluated student progress through regular assessments, providing timely feedback and adjusting instructional approaches as needed, incorporated real-world examples into lessons, connecting theoretical concepts with practical applications for increased understanding and relevance, boosted student engagement with diverse instructional strategies tailored to different learning styles, and fostered a supportive and inclusive learning environment, promoting collaboration among students.
- Increased Membership and Revenue: Grew the studio's client base by 25% within 30 days, resulting in a 50% increase in revenue within that month.
- Community Engagement: Organized and led 4 different workshops for the local high school and college cheer squads, attracting new participants and fostering a loyal community.
Additional Experience
Various Employers
Various, TX, OR, CA, MT
1985 - 2015
- Adapted quickly to diverse customer-facing roles across multiple industries and states, developing cultural awareness and new skills in each position.
- Demonstrated strong problem-solving and analytical skills to resolve challenges and improve operations effectively,
- Delivered exceptional customer service while managing tight deadlines in fast-paced environments.
- resolved customer issues, improving satisfaction and retention.
- Thrived in both independent and collaborative team settings, contributing to successful project and customer satisfaction outcomes.
- Maintained flexibility by be available to work night, weekend, and holiday hours, ensuring operational continuity.
- Communicated effectively through excellent verbal and written skills, fostering positive relationships.
- Committed to continuous learning and professional growth, consistently seeking opportunities for improvement.
- Managed time efficiently to complete tasks within deadlines while maintaining high standards of quality.
- Approached every role with integrity, respect, and a willingness to assist wherever needed.
Education
Bachelor of Arts - Psychology
University of Houston
Houston, TX 05.2001 -
Skills
Communication
Exceptional Customer Service
Safety
Adaptability and flexibility
Cultural awareness
Teamwork
Accomplishments
With over 40 years in customer-facing roles, including hospitality, across diverse industries, I've consistently excelled at creating policies and procedures, particularly in safety and customer relations. I've worked extensively with start-ups, where I implemented safety protocols that enhanced workplace and customer environments. As an Office Manager and Executive Assistant to a Senior Vice President for a boutique investment banking firm in San Francisco, I earned SEC clearance, demonstrating my ability to handle high-level responsibilities with integrity. My brief role as a gate agent for an airline in Bozeman required FCC and Homeland Security clearance, further showcasing my adaptability and trustworthiness in regulated environments. In my role as HR Generalist, I successfully mediated employee conflicts and became a Notary Public to meet client needs. Across all roles, I've brought a proactive approach to problem-solving, a commitment to safety, and a focus on delivering exceptional customer experiences.
Certification
Society of Human Resources Certified Professional
Interests
Timeline
CPR & AED Certification
12-2024
Administrative Manager
The Headwaters Academy
08.2024 - Current
Society of Human Resources Certified Professional
08-2024
Les Mills Group Fitness Instructor
09-2019
Group Fitness Instructor
The Ridge Athletic Clubs
08.2019 - 10.2025
Notary Public - State of Montana
06-2017
Office Manager, Human Resources Generalist
Intrinsik Architecture
05.2017 - 07.2024
Volunteer Coordinator & Office Manager
Warrios & Quiet Waters Foundation
06.2013 - 01.2017
Power Yoga Instructor
03-2013
Primary Instructor and Owner
Mountain Girl Power Yoga
06.2011 - 06.2016
Bachelor of Arts - Psychology
University of Houston
05.2001 -
Additional Experience
Various Employers
1985 - 2015