Susan Rand
Missoula
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Casino Attendant
Town Pump
Missoula
07.2025 - 11.2025
- Greeted guests warmly and ensured a welcoming environment.
- Monitored gaming areas for compliance with regulations and safety standards.
- Assisted patrons with game instructions and provided immediate support.
Front Desk Agent
Holiday Inn Express
Missoula
09.2023 - 01.2025
- Customer Service.
Education
High school diploma or GED -
Skills
- Filing
- Organizational skills
- Microsoft Outlook
- Cargiving
- Front desk
- Night audit
- Writing skills
- Customer inquiry handling
- Intake
- Phone etiquette
- Retail math
- Customer service
- Serving
- Greeting customers
- Cash handling
- Passenger luggage management
- Cleaning
- Guest services
- Processing cash transactions
- Communication skills
- Hospitality
- Working with seniors
- Hotel experience
Certification
Driver's License
Languages
English
Timeline
Casino Attendant
Town Pump
07.2025 - 11.2025
Front Desk Agent
Holiday Inn Express
09.2023 - 01.2025