Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Collins

Helena

Summary

Dedicated and detail-oriented professional with over four years of experience in operational
management, bookkeeping, and customer service within agricultural and retail sectors. Proficient in QuickBooks, process optimization, and team leadership, with a strong ability to drive
efficiency and customer satisfaction. Demonstrates adaptability, problem-solving, and organizational skills honed through professional, educational, and personal experiences, including managing family commitments and cross-country relocation.

Overview

10
10
years of professional experience

Work History

Agent / Chief of Home Operations

Billmayer Ranch LLC
Helena
07.2021 - Current
  • Maintain detailed records of invoices sent out, invoices received, payment dates, and check numbers.
  • Bookkeeping. Staying up to date with all records through QuickBooks.
  • Draft contracts, bids, final invoices, and receipts.
  • Plan/schedule meetings and appointments.
  • Quick response time to resolving any issues.
  • Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
  • Provide support and guidance to colleagues to maintain a collaborative work environment.
  • Manage time effectively to ensure tasks are completed on schedule, and deadlines are met.
  • Operate a variety of machinery and tools safely and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceed customer satisfaction by finding creative solutions to problems.
  • Prioritize and organize tasks to efficiently accomplish goals.
  • Provide excellent service and attention to customers when face-to-face, or through phone conversations.
  • Contribute innovative ideas and solutions to enhance team performance and outcomes.

Manager

Billmayer Beef Store Outlet
Helena
12.2022 - 04.2024
  • Ensured compliance with regulatory requirements and industry standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Managed vendor relationships.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw marketing initiatives, increasing brand awareness and sales.

Assistant Manager

Powerhouse Gym Sports Club
Cambridge
05.2015 - 05.2019
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Reviewed & revised contracts with customers, then entered them into the business database.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Developed a system for tracking inventory and ordering supplies as needed.

Education

Associate of Science -

Chesapeake College
Wye Mills, MD
05-2019

Skills

  • Financial Management: Expertise in QuickBooks, invoice processing, and contract drafting
  • Operational Efficiency: Streamlined processes and prioritized tasks to meet deadlines
  • Leading & Mentorship: Guided teams to enhance performance and collaboration
  • Customer Service Excellence: Resolved issues promptly, improving client satisfaction
  • Regulatory Compliance: Ensured adherence to industry standards and legal requirements
  • Adaptability & Problem Solving: Managed complex challenges, including relocation and family responsibilities, with resilience and creativity

Timeline

Manager

Billmayer Beef Store Outlet
12.2022 - 04.2024

Agent / Chief of Home Operations

Billmayer Ranch LLC
07.2021 - Current

Assistant Manager

Powerhouse Gym Sports Club
05.2015 - 05.2019

Associate of Science -

Chesapeake College

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Sydney Collins