Sylvia Egoh
Bozeman,MT
Summary
Three years of postgraduate work experience in payroll services, report proficiency, team leadership, ledger accounting, contract negotiation, general book-keeping and account reconciliations, both in academic and industrial work setting. Looking forward to contributing significantly to excellence in the financial institution through diligent and meticulous services. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chart Retrieval Specialist
CIOX HEALTH
06.2022 - Current
- Researching Providers and locations online
- Responsible for grouping and matching sites (Splitting Members and Providers)
- Scheduling Field Technicians for required chart review scanning.
- Streamlined operations and prioritized tasks, allowing senior staff to increase records retrieved by 15%
- Contact assigned medical providers by phone.
- Use call scripts to encourage medical providers to send in charts via fax or mail.
- Respond to questions or concerns from provider offices
- Follow-up on initial contacts
- Complying with HIPAA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patient's records
- Log all call transactions into the designated computer software system
- Meet minimum call volume and quality requirements for the position; adhere to daily and weekly call goals as directed.
- Manage approximately 40 calls,20 emails per day.
- Accurate record keeping and data management
- Maintain an excel spreadsheet of daily work as directed.
- Enhanced document retrieval efficiency by implementing advanced search techniques and strategies.
Outreach Agent
CIOX HEALTH
07.2020 - Current
- Making outbound phone calls to assign medical providers to obtain required medical charts on behalf of client.
- Making approximately 85 calls per day exceeding company daily goal by 20%
- Scheduling approximately25 hospital chart retrievals for review per day.
- Prioritized tasks allowing supervisor increase chart retrieved by 25%
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Customer Service Manager
WAL-MART, INC. SUPERCENTER
10.2017 - 02.2018
- Conducting investigations on customer challenges and implementing appropriate solutions
- Recruiting and training of new employees, and implementing appropriate disciplinary actions when needed
- Management of staff performance and productivity, and assigning customer service representatives based on performance indices.
- Managed approximately 20 cashiers per day for customer services.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Coordinating with store management on new initiatives to improve customer service.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Student Cashier & Customer Service Representative
DUKE’S DINER, SOUTHWESTERN OKLAHOMA STATE UNIVERSITY
07.2015 - 12.2016
- Management of the restaurant’s accounting database
- Taking student meal orders, and processing of meal coupons
- Management of cash registers
- Processing students’ complaints and returns/refunds.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Greeted customers entering store and responded promptly to customer needs.
- Managed about 50 student's food purchase and cash transactions per day
- Performed cash, card and check transactions to complete customer purchases.
- Identified and resolved discrepancies and errors in customer accounts.
Graduate Teaching and Research Assistant
UNIVERSITY OF THE WESTERN CAPE
01.2013 - 11.2014
- Conducting research studies, data compilation and analyses, and preparation of papers for consideration and presentation by executives, committees and boards of directors.
- Streamlined operations approximately 6 mining companies and prioritizing tasks allowing research coordinator to increase articles written by 5%
- Mentoring students, research project assistance on mergers acquisitions in the mining industry of Johannesburg Stock Exchange, and providing academic instruction for undergraduate students on Management and Mathematics courses
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives
- Confer with course lecturers on course outline and objectives and strategies for course evaluation
- Assisting lecturers on student class attendance records, proctoring exams, grading student papers and management of student grades.
Senior Student Coordinator
UNIVERSITY OF WESTERN CAPE
11.2011 - 12.2012
- Managing and monitoring the mentoring activities of 4 head mentor and 20 mentors and 40 mentees
- Preparing payroll statements for head mentors and mentors
- Organizing and coordinating head mentors and mentor training sessions
- Organizing follow up meetings and resolving conflicts between head mentors, mentors and mentees.
- Streamlined mentoring operations prioritizing tasks, allowing management to increase mentoring recruitment by 10%.
Education
Master’s degree in Business Administration (MBA) -
SOUTHWESTERN OKLAHOMA STATE UNIVERSITY
WEATHERFORD, OK12.2016
Honors in Finance and Investment -
UNIVERSITY OF THE WESTERN CAPE
CAPE TOWN, SOUTH AFRICA12.2014
Bachelor of Commerce degree in Finance and Investment -
UNIVERSITY OF THE WESTERN CAPE
CAPE TOWN, SOUTH AFRICA12.2012
Skills
- Scrum Certified (03/2022)
- Software Quality Assurance and Testing training (03/2017 - 08/2017)
- Proficient in Microsoft Office, QuickBooks and PASTEL accounting software
- Bilingual in English and French
- ACCA Part 2 certificate training at Oxford Brookes University, Oxford, UK (12/2012)
- IT and Networking fundamentals (03/2018 - 12/2018)
- Project Management trainee (01/2019 - 12/2019)
- Scrum Master Trainee (01/2020 - Present)
- Schedule and Call, documenting and recordkeeping Management
- Customer Service and problem-solving management
- Relationship Building and perfect communication
- Human Resources Coordination, meeting Coordination
- Internet and Social media savvy and networking abilities
- Goal-oriented mindset
- Analytical and Logical Thinking, stress management, critical thinking and attention to details
- Team collaboration and cross-cultural competence, adaptability and flexibility
- Technical and computer proficiency
Accomplishments
- Supervised team of 120 student mentors.
- Collaborated with team of 6 in the development Accounting statement for Isitya Installations.
Certification
- Certified Scrum Master Trainee, 03/22/22-06/20/22/
Languages
English
Professional Working
French
Limited Working
Timeline
Chart Retrieval Specialist
CIOX HEALTH
06.2022 - Current
Outreach Agent
CIOX HEALTH
07.2020 - Current
Customer Service Manager
WAL-MART, INC. SUPERCENTER
10.2017 - 02.2018
Student Cashier & Customer Service Representative
DUKE’S DINER, SOUTHWESTERN OKLAHOMA STATE UNIVERSITY
07.2015 - 12.2016
Graduate Teaching and Research Assistant
UNIVERSITY OF THE WESTERN CAPE
01.2013 - 11.2014
Senior Student Coordinator
UNIVERSITY OF WESTERN CAPE
11.2011 - 12.2012
Master’s degree in Business Administration (MBA) -
SOUTHWESTERN OKLAHOMA STATE UNIVERSITY
Honors in Finance and Investment -
UNIVERSITY OF THE WESTERN CAPE
Bachelor of Commerce degree in Finance and Investment -
UNIVERSITY OF THE WESTERN CAPE
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