Symon Palmer
Belgrade,MT
Summary
Expert in customer service and sales, with a skill for creating welcoming atmospheres and fostering team unity. Achieved a significant improvement in staff onboarding, demonstrating strong leadership and complex problem-solving skills.
Friendly Bartender with exceptional sales skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
9
9
years of professional experience
Work History
Bartender
Hideaway Lounge
12.2020 - 12.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Made orders for fruit, peppers, redbull, and certain beers
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
The Local American Saloon
12.2017 - 11.2020
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Bar Manager
Sante Fe Reds
10.2016 - 12.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
Skyview Highschool
Billings, MT05-2011
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Complex Problem-solving
- Sales expertise
Timeline
Bartender
Hideaway Lounge
12.2020 - 12.2025
Bartender
The Local American Saloon
12.2017 - 11.2020
Bar Manager
Sante Fe Reds
10.2016 - 12.2017
High School Diploma -
Skyview Highschool
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