Summary
Overview
Work History
Education
Skills
Timeline
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Tabitha Mears

Billings,MT

Summary

Dynamic Store Manager with a proven track record at Mazevo Coffee, excelling in customer service and team leadership. Skilled in training and mentoring staff, enhancing customer satisfaction, and managing cash control. Recognized for fostering a positive work environment and implementing effective inventory management strategies to drive store performance.

Developed strong leadership, organizational, and customer service skills in fast-paced retail environment. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in a new and dynamic role.

Overview

2
2
years of professional experience

Work History

Store Manager

Mazevo Coffee
02.2025 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Barista

Hooligans Espresso
08.2024 - 01.2025
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Used POS system to accurately enter orders and process payments.

Barista

Gotta Have Java
01.2024 - 07.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

High School Diploma -

Heritage Christian Academy
Quincy, WA
07.2018

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Recruitment and hiring
  • POS systems
  • Team building and leadership
  • Employee scheduling
  • Cash management

Timeline

Store Manager

Mazevo Coffee
02.2025 - Current

Barista

Hooligans Espresso
08.2024 - 01.2025

Barista

Gotta Have Java
01.2024 - 07.2024

High School Diploma -

Heritage Christian Academy

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Tabitha Mears