Taeler Hirsch
Shepherd
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2016
2016
years of post-secondary education
Work History
Professional Cleaner
Elite Home Services LLC
Billings
12.2025 - Current
- Cleaned residential spaces using appropriate cleaning techniques and tools.
- Organized cleaning supplies and equipment for efficient workflow during tasks.
- Communicated with clients to understand specific cleaning preferences and needs.
- Utilized various cleaning solutions according to the type of surface being cleaned.
Owner/Operator
Steady Grinding Coffee Shop
Billings
10.2020 - 07.2025
- Managed daily operations of a busy coffee shop environment.
- Supervised staff, ensuring optimal customer service and team collaboration.
- Developed and maintained inventory management systems for supplies and products.
- Trained new employees on coffee preparation and customer service standards.
- Implemented marketing strategies to attract new customers and retain existing ones.
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Oversaw financial transactions, managing cash register operations effectively.
- Established vendor relationships for sourcing quality coffee beans and supplies.
Resource Specialist
Housing Authority of Billings
Billings
02.2020 - 11.2020
- Coordinated housing assistance programs for low-income residents and families.
- Developed outreach materials to promote available resources and support services.
- Collaborated with community organizations to enhance service delivery and resource access.
- Assisted clients in navigating housing application processes and documentation requirements.
- Analyzed data from multiple sources to identify trends in resource consumption.
Education
Custer County District High School
Miles City, MTSkills
- Surface cleaning
- Cleaning solutions
- Supply organization
- Client communication
- Time management
- Inventory management
- Customer service
- Staff supervision
- Task coordination
- Team collaboration
- Problem solving
- Attention to detail
- Adaptable scheduling
- Employee training
- Multitasking proficiency
- Exceptional time management
- Complex Problem-solving
- Effective communication
- Inventory control
- Operations oversight
Timeline
Professional Cleaner
Elite Home Services LLC
12.2025 - Current
Owner/Operator
Steady Grinding Coffee Shop
10.2020 - 07.2025
Resource Specialist
Housing Authority of Billings
02.2020 - 11.2020
Custer County District High School