- Exploring various forms of art, such as quilting, working puzzles, and spending time with my Grandchildren, to nurture creativity and personal growth
Tammy J. Gartrell
Butte
Summary
Dynamic Customer Service Representative with over thirty years of experience in international and domestic traffic logistics, specializing in cargo claims management. Expertise in analyzing complex logistics challenges and implementing effective corrective action plans in collaboration with freight forwarders, vendors, and buyers to achieve optimal transit efficiency at competitive costs. Proven track record in international traffic, customer service excellence, and navigating the intricacies of import/export clearance alongside customs brokerage teams. Adept at managing high-profile accounts and resolving cargo loss and damage claims while consistently delivering superior service and support.
Overview
40
40
years of professional experience
Work History
Service Center Support
FedEx Freight
01.2012 - Current
- Mitigate loss, shortages, and streamline refused shipment processes, enhancing overall operational effectiveness.
- Responded to incoming calls and arranged delivery appointments to ensure timely service delivery.
- Managed file maintenance processes to uphold compliance with business regulations.
- Contributed significantly to projects that secured PSP Excellence Award for two consecutive years (2024 & 2025).
- Review Canada shipments / assist with customs clearance documents
Traffic Analyst
Intermec Technologies (Now Honeywell)
01.2003 - 12.2010
- Reduced freight cost for a multi-million-dollar company by 50%
- Oversee traffic staff and warehouse team members
- Rate freight forwarders on their service and monitor corrective action plans
- Develop and maintain standard rates-transit tools
- Monitor AES export entries
- Monitor inbound freight costs/service level controls
- Review freight invoices and reports from 3rd party paying companies
- Transition air freight over to ocean
- Additional positions held: Traffic Admin, Traffic Specialist
On-Site contractor at Intermec Technologies
Airborne Express (Now known as DHL Worldwide Express)
06.1986 - 01.2003
- Oversaw processing of export documents to guarantee adherence to international trade regulations.
- Facilitated collaboration with stakeholders to identify and resolve freight invoicing discrepancies.
- Directed the systematic arrangement and upkeep of export files to streamline operations.
- Streamlined processes within shipping department to improve overall logistics performance.
- Assisted in managing accounts as an account specialist. Supported loss control efforts as an adjuster. Coordinated claims processing as a claims coordinator. Facilitated specialized coding tasks as a coding coordinator. Processed international agent requests efficiently.
Education
Diploma -
ITT Technical College
Seattle, WA06.1986
Diploma - undefined
Arlington High School
Arlington, WA06.1985
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Interests
Timeline
Service Center Support
FedEx Freight
01.2012 - Current
Traffic Analyst
Intermec Technologies (Now Honeywell)
01.2003 - 12.2010
On-Site contractor at Intermec Technologies
Airborne Express (Now known as DHL Worldwide Express)
06.1986 - 01.2003
Diploma - undefined
Arlington High School
Diploma -
ITT Technical College
Training
- Completed Microsoft Excel and Advanced Microsoft Excel, 2008
- Completed enhanced import compliance seminar and harmonized tariff seminar, 2008
Section name
An