Tammy Murray
Havre
Summary
Detail-oriented billing specialist with extensive experience in managing billing processes and resolving discrepancies. Proven track record in utilizing billing software to maintain accurate records and ensure compliance with local regulations. Committed to enhancing financial accuracy and customer satisfaction through effective communication and organizational skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Ambulance biller
City of Havre
Havre
08.2017 - Current
- Processed billing statements for city services and utilities.
- Maintained accurate records of customer accounts and payments.
- Coordinated with departments to resolve billing discrepancies.
- Utilized billing software to generate invoices and track payments.
- Handled customer inquiries regarding billing issues, providing timely and accurate resolutions.
- Prepared monthly financial reports for management, ensuring accuracy and compliance with regulations.
- Collaborated with team members to streamline billing procedures.
- Ensured compliance with local regulations related to billing practices.
- Collaborated with other departments such as the clinical staff to obtain necessary documentation for processing claims accurately.
- Verified insurance eligibility for patients by calling appropriate parties.
- Maintained confidentiality on all patient record data.
- Performed daily follow-up on outstanding claims to ensure prompt payment from payers.
- Documented all account activity into electronic medical record system ensuring accuracy of data entry.
- Prepared detailed claims for submission to insurance companies according to policy guidelines.
- Sent meticulous and accurate bills to collect payment from customers according to company protocol.
- Utilized billing software to create and submit large numbers of client invoices each day.
- Assisted with the preparation and analysis of month end closing procedures related to accounts receivable.
- Provided customer service support by responding promptly to inquiries from patients regarding their bills.
- Submitted claims to insurance companies.
- Checked claims coding for accuracy with ICD-10 standards.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Developed strong professional rapport with vendors and clients.
Billing Specialist
Northern Montana Health Care
02.2016 - Current
- Resolved denials for Medicare and Medicaid, ensuring timely reimbursement.
- Contacted clients to resolve outstanding account balances, improving collection rates.
- Edited claims and billed balances after Medicare and commercial insurance, reducing errors in submission.
- Billing primary and secondary insurances for Care Center, Hospice, and pharmacy.
- Post payments for pharmacy.
- Download claims to clearinghouse Availity.
- Correct claims in DDE
Billing Specialist
Northern Montana Health Care
01.2015 - 11.2015
- Billing primary and secondary insurances for Care Center.
- Resolve denials for Medicare and Medicaid.
- Verified Medicare and Medicaid eligibility for patients to confirm insurance coverage.
- Reconciled accounts to ensure accurate billing and clarify patient responsibility.
- Followed up on accounts with outstanding balances to facilitate timely payments.
- Send out collection letters.
- Process pharmacy charges and remits.
- Check financial status of potential residents.
Insurance Agent
Duchscher Agency
04.2010 - 01.2015
- Sold property/casualty and life/health insurance by meeting with prospective customers, gathering and inputting data, preparing accurate quotes, and conducting follow-up communications through calls and letters.
- Serviced various insurance policies by addressing phone and in-person requests, processing policy changes, and managing cancellations.
- Assisted clients in selecting appropriate insurance policies tailored to their needs.
- Maintained accurate client records and policy documentation within agency systems.
- Educated clients on coverage options and policy details during consultations.
Owner/Agent
Montana Farmers Union Insurance
11.2006 - 04.2010
- Managed daily operations and strategic direction of insurance agency.
- Conducted outreach to prospects and clients, facilitating insurance sales through personalized consultations.
- Managed daily operations of insurance agency to ensure efficient service delivery.
- Trained staff on insurance products and customer service best practices.
- Developed marketing strategies to promote insurance offerings in the community.
Elementary Education Teacher
08.2007 - 05.2006
- Developed engaging lesson plans aligned with state education standards.
- Implemented diverse teaching strategies to accommodate various learning styles.
- Fostered a positive classroom environment promoting student collaboration and respect.
- Instructed children in small, multi-age country school, fostering individualized learning experiences.
- Managed record keeping, teaching, and classroom management.
Education
Bachelor's of Elementary Education - Reading
Montana State University - Northern
Havre, MT05-1997
Diploma -
Havre High School
Havre, MT05-1992
Skills
- Billing systems
- ICD-10 coding
- Claims processing
- Billing software proficiency
- Microsoft Office
- Microsoft Word expertise
- Typing proficiency
- Organizational skills
- Event planning
- Volunteer work
- Fundraising initiatives
- Community involvement
- Event planning
Certification
- CAC
- CACO
- CAPO
Timeline
Ambulance biller
City of Havre
08.2017 - Current
Billing Specialist
Northern Montana Health Care
02.2016 - Current
Billing Specialist
Northern Montana Health Care
01.2015 - 11.2015
Insurance Agent
Duchscher Agency
04.2010 - 01.2015
Elementary Education Teacher
08.2007 - 05.2006
Owner/Agent
Montana Farmers Union Insurance
11.2006 - 04.2010
Bachelor's of Elementary Education - Reading
Montana State University - Northern
Diploma -
Havre High School