Tana Kostelecky
Bozeman
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Kimpton Hotels & Restaurants
09.2022 - Current
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
Wedding Planner Assistant
Valerie Joy Events
07.2022 - Current
- Oversaw setup and breakdown of wedding decorations and supplies.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Supervised personnel and directed in wedding task administration and completion.
Interior Design
Posh Cabinetry & Design
06.2018 - 09.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - Interior Design
Montana State University
Bozeman, MT05.2026
Skills
- Operational Efficiency
- Issue Resolution
- Client Relationship Management
- Maintenance Team Collaboration
- Performance Strategies
- Listening Skills
- Hospitality and Service Knowledge
- Promoting Services and Amenities
Timeline
Guest Service Agent
Kimpton Hotels & Restaurants
09.2022 - Current
Wedding Planner Assistant
Valerie Joy Events
07.2022 - Current
Interior Design
Posh Cabinetry & Design
06.2018 - 09.2022
Bachelor of Arts - Interior Design
Montana State University
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