Taylor Daniels
Kalispell
Summary
Experienced barista with 12 years in high-volume coffee shops, specializing in diverse brewing techniques and superior customer service. Proven ability to create welcoming atmospheres and enhance team efficiency. Committed to maintaining cleanliness, quality, and customer satisfaction in all operations
Overview
12
12
years of professional experience
Work History
Barista
Florence Coffee
Bigfork
09.2024 - Current
- Prepared high-quality espresso drinks and specialty beverages for customers.
- Operated coffee brewing equipment and maintained optimal functionality.
- Assisted in training new baristas on beverage preparation techniques.
- Collaborated with team members to ensure smooth daily operations.
- Handled cash transactions accurately and processed payments promptly.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed daily morning rush of customers, ensuring efficient and levelheaded service to enhance customer satisfaction.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Resolved customer concerns promptly, reinforcing brand loyalty and improving overall customer experience.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Created unique recipes for signature coffees and blended drinks, enhancing the cafe's menu offerings.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Checked brewing equipment for proper functionality.
- Monitored temperatures of freezers, refrigerators, and heating equipment to ensure proper operation.
Manager
Sudden Rush Espresso
Kalispell
08.2024 - 10.2024
- Managed morning rush of customers daily, ensuring smooth operations and high customer satisfaction.
- Monitored inventory levels and ordered supplies to ensure smooth operations.
- Provided leadership during times of organizational change or crisis situations.
- Monitored budgets and expenditures to maintain quality standards while optimizing resource allocation.
- Trained new employees on proper coffee preparation techniques and customer service.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Coordinated promotional events to engage new customers and boost sales visibility.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Ground beans for espresso shots according to individual customer specifications.
- Operated cash registers to process customer payments.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Stocked customer service stations with paper products or beverage preparation items.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees on proper coffee preparation techniques and customer service.
Barista
Bullwinkles espresso
Kalispell
10.2019 - 02.2022
- • Prepare and serve a variety of hot and cold beverages, including espresso drinks, teas, and smoothies
- • Provide exceptional customer service, ensuring all customers are satisfied with their orders
- Provided timely and courteous assistance to customers at the coffee shop.
- • Train new employees on coffee preparation techniques and customer service standards
- • Consistently meet or exceed sales goals, resulting in increased revenue for the coffee shop
- Streamlined workstation organization to expedite task completion during peak hours.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
Barista
Cowgirl Coffee
Kalispell
09.2014 - 09.2019
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Prepared and served a range of hot and cold beverages to customers at the cafe.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Assisted customers with menu selection, providing personalized recommendations based on preferences and dietary restrictions to enhance satisfaction.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Managed cash register and processed transactions with accuracy and integrity.
- Engaged with customers on social media, responding to inquiries and promoting special offers to enhance customer engagement.
- Monitored and checked temperatures of freezers, refrigerators, and heating equipment for quality control.
- Designed and created signs and displays to effectively promote products and events, attracting customer attention.
- • assisted with inventory management an ordering supplies as needed
Education
Associate Degree in Nursing -
Flathead Valley Community College
Kalispell, MT05-2028
High School Diploma -
Aspen Achievement Academy
Utah01-2007
Some College (No Degree) - General Studies
College of DuPage
Glen Ellyn, ILSkills
- Coffee expertise and espresso operations
- Food preparation and beverage crafting
- POS systems management
- Ordering procedures and cash handling
- Menu memorization and knowledge
- Speedy and efficient service
- Order taking and customer interaction
- Exceptional customer service skills
- Safe food handling practices
- Inventory management and organization
- Barista experience and equipment maintenance
- Cleaning standards and practices
- Upselling and product promotion
- New hire training and onboarding
- Team leadership and collaboration
- Multitasking and time management
- Opening and closing duties
Timeline
Barista
Florence Coffee
09.2024 - Current
Manager
Sudden Rush Espresso
08.2024 - 10.2024
Barista
Bullwinkles espresso
10.2019 - 02.2022
Barista
Cowgirl Coffee
09.2014 - 09.2019
Associate Degree in Nursing -
Flathead Valley Community College
High School Diploma -
Aspen Achievement Academy
Some College (No Degree) - General Studies
College of DuPage