Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Hess

Helena

Summary

Accomplished Branch Manager with a proven track record at Avis/Budget Group LLC, excelling in branch operations management and customer service. Demonstrated ability to enhance customer relations and team efficiency, with a keen focus on workplace safety and cleaning practices. Renowned for exceptional problem-solving skills and a commitment to professionalism and ethics.

Overview

5
5
years of professional experience

Work History

Branch Manager

Avis/budget Group Llc
04.2024 - 01.2025

I was in charge of maintaining clean and safe vehicles for my day to day customers coming and going. I oversaw my team and was also in charge of cleaning vehicles,writing schedules,submitting payroll,meeting with the team on ancillary targets and any other key factor in the rental car industry.

Store Manager

Claires Inc
04.2023 - 04.2024

I was in charge of the store and making sure it was clean and customer friendly. I was also in charge of hiring,payroll,maintaining staff and their needs and i also completed weekly deposits for the company.

Patient Access Specialist

St Peters Health
01.2023 - 04.2023

I was in charge of scheduling,answering incoming and outgoing calls. I was also in charge of taking payments and completing insurance information.

Head Housekeeper

Holiday Inn Express and Suites
04.2022 - 01.2023

I was in charge of making the sure rooms complied with the hotels guidelines and oversaw the housekeeping team and assisted with there day to day needs.

Cashwrap Lead and Kids and Baby Team Lead

Old Navy
02.2021 - 04.2022

I started by overseeing the cashwrap and its day to day employees, then got moved to a team lead out on the floor.

Beauty Coordinator

Tj Maxx
01.2020 - 02.2021

In this position i was in charge of maintaining the beauty section in the store and ensure customer found it shop-able and cleanly.

Education

High School Diploma -

East Helena High School
East Helena, MT
06-2023

Skills

  • Branch operations management
  • Problem-solving
  • Medical terminology
  • Cleaning practices
  • Customer focus
  • Customer service
  • Customer relations
  • Front desk operations
  • Customer relationships
  • Multitasking and organization
  • HIPAA compliance
  • Cleaning and sanitation
  • Excellent time management skills
  • Store operations
  • Appointment scheduling
  • Attention to detail
  • Professionalism and ethics
  • Workplace safety

Timeline

Branch Manager

Avis/budget Group Llc
04.2024 - 01.2025

Store Manager

Claires Inc
04.2023 - 04.2024

Patient Access Specialist

St Peters Health
01.2023 - 04.2023

Head Housekeeper

Holiday Inn Express and Suites
04.2022 - 01.2023

Cashwrap Lead and Kids and Baby Team Lead

Old Navy
02.2021 - 04.2022

Beauty Coordinator

Tj Maxx
01.2020 - 02.2021

High School Diploma -

East Helena High School
Taylor Hess