Tehya LaFarr
Livingston
Summary
Dynamic Dining Room Manager with a proven track record at Chico Hot Springs, excelling in customer service and team management. Enhanced guest satisfaction through effective complaint handling and streamlined operations, resulting in increased revenue from special events. Skilled in inventory control and fostering a collaborative team environment, ensuring high standards of service.
Overview
5
5
years of professional experience
Work History
Dining Room Manager
Chico Hot Springs
12.2023 - Current
- Monitored dining area cleanliness and organization, promoting a positive guest experience.
- Coordinated seating arrangements to optimize flow and maximize guest satisfaction.
- Collaborated with kitchen staff to synchronize food delivery and service timing.
- Contributed to marketing efforts by working closely with management to create promotional materials highlighting unique offerings within the dining room experience.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
- Helped implement standard operating procedures for efficient dining room management.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Implemented training program for front-of-house staff to maintain high standards of customer service.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Boosted employee morale and retention through effective communication and team-building activities.
- Conducted yearly performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
- Increased revenue by organizing special events such as creating seasonal drink menus, hosting themed brunches, and holiday celebrations.
Dining Room Server
Chico Hot Springs
04.2022 - 12.2023
- Delivered exceptional dining experience by ensuring prompt service and attention to guests' needs.
- Collaborated with kitchen staff to synchronize food preparation and timely delivery to tables and the buffet.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Hosted tables efficiently to maintain an accurate count of covers.
- Set up and broke down the buffet tables while making sure there was always food available for guests.
- Recommended menu items based on customer preferences, enhancing overall dining engagement.
- Ensured timely food delivery by collaborating closely with kitchen staff and prioritizing orders.
- Collaborated with team members to ensure efficient service, sharing tasks such as bussing tables, restocking supplies, and assisting with drink orders when necessary.
- Completed thorough side work duties before opening and after closing to maintain an organized dining area that was ready for service at all times.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
Assistant Manager
Taco Del Sol
09.2020 - 01.2022
- Implemented new training modules, improving staff onboarding efficiency.
- Mentored junior staff, fostering skill development and promoting teamwork.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Prepped and cooked all food and sauces.
- Made burritos, burrito bowls, and tacos to order in front of customers
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associate of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH06-2026
High School Diploma -
Columbia Falls High School
Columbia Falls, MT06-2017
Skills
- Complaint handling
- Customer service
- Food safety
- Leadership trained
- Team management
- Payment processing
- Employee scheduling
- Inventory control
- Problem-solving
- Attention to detail
- Reliability
- Food preparation
- Safe food handling
Timeline
Dining Room Manager
Chico Hot Springs
12.2023 - Current
Dining Room Server
Chico Hot Springs
04.2022 - 12.2023
Assistant Manager
Taco Del Sol
09.2020 - 01.2022
Associate of Science - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Columbia Falls High School